Aftersales Service Project Management, Coordinator

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 Department Background :

The scope of Dealer technical support operations team are activities:

  • to support and enforce repair and diagnostics processes

  • to keep up to date technical aspects of dealer standards

  • to secure the availability of required tools

Dealer technical support operations team is a link between the teams preparing service repair information (repair documentation, technical bulletins, maintenance plans, diagnostics) and the dealer network to ensure that defined processes are followed and dealer needs for technical information are met.

Mission, Main tasks and responsibilities :

Support implementation of a new role Dealer Technical Specialists (DTS), Technical experts located in European countries supporting dealers to address and respond to the customer`s vehicle technical issues and providing coaching for reoccurrence prevention:

  • Coordination of DTS activity

  • Establishing and maintaining DTS standards and procedures

  • Manage reporting and analytics related to DTS activity (visit reports analysis, dashboards development and maintenance, follow up on dealer improvement action plans)

  • Participate in management (between DTS and related departments)

Participate in dealer technical support activities:

  • Suggest repair methods adjustment basing on the DTS field experience

  • Support training needs of DTS and Technical Support agents by establishing training modules (with support from external supplier) and certification programs

Background and Experience:

  • Experience in the automotive industry

  • Knowledge of service processes in the dealer network

  • Technical/Engineering knowledge and generic car knowledge

  • Project Management skills

  • Keen to work in a Multicultural environment

  • Excellent written and oral English skills are required

  • French language is a plus

  • Ability to work both independently & as part of a team

  • Strong interpersonal skills

  • Strong analytical skills

Specific Skills:

  • Customer-focused

  • Results-driven

  • Ability to communicate smoothly and efficiently with suppliers

  • Proactive 

At Nissan, we believe that the differences among us – differences in race, gender, age, mindset, religion, people with disabilities and much more – make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.

Montigny Le Bretonneux Yvelines France

Organisation: 
Nissan