Technical Support Engineer

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At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life.

We are seeking a dedicated and customer-focused Technical Support Engineer to join our dynamic team. The Technical Support Engineer will be responsible for providing technical assistance and support to our customers, resolving product-related issues, and ensuring a seamless user experience. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a passion for delivering exceptional customer service.

This role will be responsible for:

  • Providing technical assistance remotely or in person to the countries of NIBU region to solve vehicle repairs in which the NSC (National Sales Company) cannot or has difficulty diagnosing or repairing.

  • Techline will need to instruct the NSC and technicians with the proper diagnosis and repair procedures using the correct tools and based on NISSAN Technical information.

  • Techline should act as the first window between the NSC and field engineers to generate quality investigation topics.

  • Contributes improving brand image by creating effective communication with NSC in an efficient manner.

Education/Certifications:

  • Bachelor's degree Engineering or similar field.

  • Courses related to technical support, automotive repair and customer service will be considered.

Previous Work Experience:

  • Preferred experience: At least 2 years in a similar position preferred in the automotive industry.

Knowledge:

  • In a technical support or quality engineering role within the automotive industry.

  • Knowledge of vehicle diagnostic tools and electronic equipment.

Language:

  • Advanced level of English.

Have a valid driver´s license.

Travel: 50%

  • Trips for technical assistance within the region and training.

  • Must have passport.

  • VISA is desirable.

Computer Skills:

  • Intermediate knowledge of Microsoft Office packages (Excel, Power Point, Word).

  • Knowledge in systems related to Project Management (Monday, One Note, Teams, etc.).

Competences:

  • Ability to communicate technically with technical instructors, bosses, workshop managers and management levels within the organization.

  • Ability to transmit technical information to the different support teams in Japan, USA, Europe, Thailand, and Mexico.

  • Ability to search for similar incidents through the query platform.

  • Proactivity to support to the team in resolving field incidents.

What we offer

As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits.

Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.

-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

México City Ciudad de Mexico Mexico

Organisation: 
Nissan