The Role
The operations team is a core part of the Auction business, made up of various functions Yard team, Inspections, VCP and Imaging. Team members are responsible for ensuring all processes within their department run efficiently, and support the smooth operation of the day-to-day function. Ensuring sales are delivered successfully and operational and customer service excellences are met at all times.
Scope of Role:
To consistently provide efficient and effective vehicle inspection products and services to Manheim’s customers. All Manheim vehicle inspectors are responsible for consistently achieving quality and quantity outputs in line with our SLA’s and branch targets
Objectives for Role:
- Accurately inspect cars and commercial vehicles to Manheim Standard Operating Procedure (SOP) and BVRLA fair wear and tear policy to provide accurate and detailed reports for use in the auction process and by customers
- Accurately complete combined Assured and relevant Scheme Inspection in line with predefined process and procedure and quality standards
- Supporting the yard team with on going process and movement of inspected vehicles, to ensure the efficient and effective flow of vehicles around the site
- To take high quality photos of the vehicles, ensuring images and inspection standards are in line with current SOP
- Ensuring that the on site process for key storage is followed to ensure that keys can be tracked and traced
- Interaction with customers as appropriate, to give information regarding inspections as and when required to demonstrate expertise and value of the product and service
- Synchronise and download vehicle information to support inter departmental process in a timely manner
- Prioritise workload and take pro-active steps to ensure achievement of appraisal quality and quantity performance targets
- Carry out amended process for voluntary termination vehicles where relevant
Skills, Knowledge and Experience:
- Consistently meet productivity targets
- Consistently meet quality targets
- Consistently meet SLA targets
- Knowledge of BVRLA fair wear and tear standards
- Able to cope well under pressure and work effectively within a team
- Ability to prioritise workload and work to deadlines
- Basic mechanical knowledge an advantage
- Computer literate – able to use hand held device
- Knowledge of vehicle derivatives
- Good verbal and written communication skills
- Competent knowledge of operating computers
- Good Customer Service skills
STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.
Cox Automotive is the world’s largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle solutions, mobility, remarketing, funding, and retail.