At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life.
This key strategic position is the “guardian of connected services customer”. As a Specialist, you will support in the management of Vehicle Connected Services programs’ Marketing activities, customer experience, call center supervision, CRM activities, program enhancements, and others.
Key Responsibilities:
• Ensure all Vehicle Connect Services projects follow provide the best customer experience possible, standardized Marketing communications, dealer support, training, and call center service.
• Make sure to follow up KPIs on enrollment, renewals, services usage.
• Gather all necessary information from the functions to understand what needs to be challenged, specially focused on excellent customer experience and communications.
• Support to validate commercial offer changes for all programs’ renewals as well as app improvements / changes with proper timing.
• Support to secure vehicle launching (with connected services).
• In charge of Marketing materials updates and new editions (brochure, pocket guide, quick guide, technical spec sheet) and website.
• Manage multiple complex projects at same time and introduce methods to enhance the current processes.
_Qualifications_
Education/Certifications:
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Bachelor’s degree: Marketing or Business-related or Industrial / IT Engineer, or similar field.
Professional Experience:
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1 – 2 years desired experience in marketing with technology orientation.
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Desirable experience in Customer Experience CX.
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Language: Advanced level English.
Must have:
• Capable to understand, manage and explain connected services (how to use a smartphone with proficiency, apps configuration, basic digital) and market automotive connected services conditions.
• Excellent planning and organization competences.
• Excellent attitude towards solving problems, new challenges every day.
• High tolerance to frustration.
• Excellent oral, written, and interpersonal communication skills.
• Results oriented.
• Strong analytical skills.
Nice to have:
• Driver’s license.
• High focus on detail.
• Availability to travel within Nissan offices and dealers nationwide.
Computer Skills:
• Microsoft Office advanced knowledge (Excel, PowerPoint, Word, Outlook, Project).
• Desired: Databases (Tableau).
Competencies:
• Active learner.
• Highly proactive.
• Transparency.
• Team-working and problem solving.
• Flexibility and self-taught.
What we offer
As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan. Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits.
Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
México City Ciudad de Mexico Mexico