Field Account Manager/Florida
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Field Account Manager represents the voice and face of Solera/AutoPoint to our Dealership Partners and Corporate Ownership Groups. The Account Manager mission is to retain existing group and dealership clients by driving performance improvement within dealer’s processes as well as their Fixed Operations Marketing, thus resulting in increased client satisfaction and revenue.
The Account Manager’s mission is to manage the relationship with clients beginning with the point of enrollment and sustain throughout the customer lifecycle. Responsible for maintenance, product penetration, and revenue growth of assigned accounts.
As a result, the Account Manager is expected to create strong advocacy by their clients and thereby assist in increasing Solera's client base.
What You’ll Do
ESSENTIAL DUTIES & RESPONSIBILITIES:
Servicing Mission
Analyze client performance (both from reports & direct observation) to determine and recommend areas of opportunity for improvement within the fixed operations department at dealerships.
Proactive outbound communication to clients (up to DP/GM/Corporate levels). Establish and maintain a solid business relationship with dealership and Corporate personnel.
Develop a culture of continuous improvement in process execution.
Present and communicate AutoPoint products and offerings and their application within the overall dealership environment.
Proactively communicate with Corporate Dealer Group Leadership.
Solution Consulting Mission
Understands the key performance indicators (KPI) that leverage the dealer and group business.
Effectively communicates AutoPoint’s value proposition and align it with the dealer and group objectives.
Regularly review, with assigned accounts and dealerships, the results of the marketing product suite.
Identifies and recommends program changes and marketing strategies.
Shares Solera/AutoPoint knowledge and industry findings with assigned accounts.
Have a general understanding of all non-marketing related Solera Solutions and how to discuss with clients.
Relationship Management
Maintains ongoing communication with different levels of account and dealer management at assigned account and dealer locations.
Assesses performance of existing dealers.
Maintains ongoing communication and performance review/expectations with Corporate Group Leadership.
Account Retention & Management
Manages the retention, product penetration and growth of assigned accounts.
Manages all customer issues and conflict resolution.
Participates in the enrollment and review process for new orders for retention programs and custom campaigns.
Captures Account requests for enhancements and recommended changes. Prioritizes and communicates these requests with appropriate internal team members.
Communicates all program changes, enhancements and application bug fixes to the Account Management team
Maintains dealer contacts and business activity in Salesforce.com on a regular basis.
Processes and files internal documentation/communication on a timely basis, including but not limited to;
MMR Visit Details
Dealer Goals/KPI’s
Corporate Goals/KPI’s
Goals Achieved
Participants
Schedule Future Meetings
Market Research
Provides valuable and constructive feedback.
What You’ll Bring
Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job will be considered.
Education:
Bachelor’s Degree in Business (Sales or Marketing focus preferred) or equivalent work experience.
Experience:
Qualified candidates must have 5+ years of experience in Service department of dealership as a Service Advisor, Manager or Director.
Preferred candidates will also have worked for 2+ years as a vendor in fixed operations with auto dealerships.
Competencies:
To perform the job successfully, an individual should demonstrate the following knowledge, skills or behaviors:
Knowledge of:
Sales processes and tools (account planning and key selling)
Dealership Management System software experience (CDK, R&R, etc.)
Ability to:
Develop relationships with key decision-makers
Build relationships with both internal and external customers
Identify, quantify and resolve customer objections, problems and needs in a diplomatic manner
Present solutions that meet client’s needs and close the sale
Develop strategies, action plans, and metrics to monitor results
Create business development plans
Effectively communicate ideas
Communicate and give presentations in front of groups.
Effectively convey processes and training.
Listen to others and appropriately act on information provided
Multi-task, prioritize, organize and coordinate projects to meet simultaneous deadlines
Work independently with minimal supervision and under constant deadline pressure.
Work effectively in a team
Work effectively in a fast-paced organization.
Use a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.).
Other Qualifications:
Must be able to travel up to 75% of the time
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.