The Role
The supervisor coaches, motivates, trains, develops and guide employee performance through a variety of mechanisms such as observations, metrics analysis and feedback devices from customers, peers, management, and others. The incumbent will ensure and help the team operate at highest level of quality and productivity. While meeting these objectives, the supervisor must exhibit high levels of integrity and ethical behavior.
What You’ll Do
At Solera, we believe in providing clarity and focus to the primary responsibilities of the role. The priorities associated with this role are:
- Provides a work environment that recognizes employee achievements and addresses any concerns
- Communicates and enforces employee policies and procedures
- Promptly responds to employee and/or customer complaints and escalates as necessary
- May participate in matters related to unemployment compensation
- Takes part in the Performance Management efforts for their respective teams to achieve Service Level attainment
- Partners with Human Resources and conducts candidate interviews as necessary
- Provides development and guidance to team members
- Conducts weekly internal team meetings
- Maintains productive coaching and motivation by working directly one-on-one with the team members
- Responsible for the discipline of employees up to and including termination of employment; - Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary
What You’ll Bring
- Minimum of a High School education or GED required
- Strong problem solving, analytical, influencing, and negotiation skills
- Maintains a visible presence that encourages and supports employee communications
- Ability to take initiative, identifying potential problems, and solutions
- Excellent communication skills— can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients
- Ability to plan and prioritize tasks, to work well under pressure, and handle multiple tasks simultaneously
- Excellent interpersonal skills, judgment, and decision-making skills
Organisation:
Solera