Sr Application Services Engineer
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
- Work in a global application support team supporting products all over the world
- Manage application layer and work closely with development teams
- Be an extension of development teams to harden products
What You’ll Do
- Provide 24x7 On-call support on a rotational basis and effectively diagnose / triage / fix systems during outages
- Effectively deploy applications by building automation suites.
- Install, configure and tune middleware (Apache, Tomcat, IIS, Redis, ELK, etc)
- Setup monitoring at all layers of application tech stack and resolve alerts quickly
- Application performance tuning, outage troubleshooting / triage, short term / long term fixes
- Work closely with development team to provide detailed information for product improvement
- Reduce downtime with improved application architecture and redundancy
- Create tools for standard triage; stack dump, centralized logging; to support defect resolution
- Ensure design, infrastructure, process/operational documentation is up to date
- Facilitate production deployments
What You’ll Bring
- Experience in leading 24x7 support for highly critical customer facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
- Strong familiarity with broad range of technologies: Windows/Linux, multi-tier web applications, middleware (web/app servers, containers, message queues, etc), containers, databases, networking, Citrix/VDI, etc
- Strong affinity to automate repetitive tasks, leaning out processes that drive down outages and deliver quick results
- Familiarity with Public & Private Cloud (AWS, Azure, GCP), VMware virtualized systems environments.
- Knowledgeable of source control management and CI/CD.
- Good understanding of application architecture, databases, knowledge of java, .net, python preferred
- Networking architecture understanding (F5, haproxy)
- Authentication; OpenID and CAS, Icinga, vmware, git, rundeck advantage
- Ability to drive own bodies of work using Atlassian stack
- Intellectual curiosity, and a can-do attitude