The Role
The Customer Experience Executive is responsible for generating revenue growth within a targeted area of the country. The successful candidate will help grow the customer (adjuster) base within their area, and ensure that our retention remains high. The candidate will know how to engage directly with our outside customers, as well as Enservio’s internal teams. Previous experience in property insurance is a plus but not a requirement as the higher priority is demonstrated success in reaching sales and revenue goals.
What You’ll Do
Goals:
Responsible for revenue growth within an assigned territory
Increase frequency of use from the adjusters within an assigned territory
Increase adjuster retention within an assigned territory
Responsibilities:
Act as the primary point of contact for adjusters within an assigned territory
Build meaningful and trusted relationships with adjusters
Provide exceptional customer service experience
Win new assignments (claims) from adjusters
Responsible for post-claim follow-up and adhering to Enservio’s Cadence process
Manage the intake and delivery process
Work collaboratively with the Account Team for account planning, program implementations and advancing the Account Team strategy
Set proper expectations on process and service levels with customers and internal Operations Team
What You’ll Bring
Proven track record of successfully attaining sales and revenue goals in a fast paced environment
Empathetic personality and a strong customer orientation
Ability to advocate for both the customer and the company
Ability to respond to and resolve problems quickly
Driven team player with strong work ethic
Ability to prioritize and multitask
Strong communication skills written and verbal; both externally and internally
5+ years of Sales and Service experience
Bachelor’s Degree preferred
Knowledge of the insurance industry a plus
Ability to work in the Canton, MA office daily preferred.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.