Job Description
We are seeking an experienced Key Account Manager to strengthen the national team, reporting to the Head of Sales B2B, with a minimum of 3 years of relevant experience in the automotive industry. The ideal candidate will have a deep understanding of the B2B space and channels, a comprehensive knowledge of B2B customer requirements, and a proven track record in sales, account management, and relationship-building within the automotive sector. Additionally, the candidate should possess a well-established network in the automotive industry and have experience operating on a national level. This role is critical to establishing, maintaining, and expanding our relationships with key clients, achieving sales targets, and ensuring client satisfaction.
Key Responsibilities:
1. Key Account Management:
- Cultivate and nurture enduring relationships with key automotive clients, leveraging your industry-specific experience, your network, and your national reach.
- Actively prospect National KA, introducing the GM Europe B2B offer
- Timely respond to customer requests for proposal, liaising with HQ functions as required
- Manage the relation with long-term leasing companies, promoting GME's offer with Fleet Decision Makers and User Choosers.
- Business travel required 3-4 days per week
2. Customer Support and Satisfaction:
- Respond promptly to client inquiries, concerns, and issues, harnessing your expertise, network, and national coverage to ensure high levels of customer satisfaction.
- Act as a bridge between clients and internal teams to resolve operational or technical challenges.
- Ensure the timely delivery of products and services in alignment with client expectations.
3. Contract Management:
- Leverage your knowledge of B2B customer requirements to negotiate and manage contracts, pricing, and terms with key accounts on a national level.
- Monitor contract compliance and renewals, ensuring the continuity of business relationships.
4. Reporting and Analysis:
- Harness your data-driven insights, network, and national perspective to prepare regular sales reports, forecasts, and performance metrics for key accounts.
- Maintain the CRM system up to date
- Analyze data to pinpoint areas for improvement and develop strategies for growth at a national level.
Qualifications:
- Bachelor's degree in Business, Sales, Marketing, or a related field (MBA is a plus).
- Minimum of 3 years of proven experience as a Automotive Key Account Manager or in a similar role within the automotive industry.
- Strong knowledge of the B2B space and a deep understanding of B2B customer requirements within the automotive sector.
- Exceptional communication, negotiation, and interpersonal skills.
- Proficiency in CRM software and the Microsoft Office suite.
- Demonstrated results-oriented approach with a history of meeting and exceeding sales targets.
- A well-established network in the automotive industry with a national scope.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.