Dealership:L0238 Driveway Finance Corporation
DFC Customer Service Representative I
The DFC Customer Service Representative I will be responsible for handling inbound service calls from customers while providing excellent customer service and accurately capturing data using company loan processing systems.
The DFC Customer Service Representative I reports to the DFC Customer Service Supervisor.
Location: Tigard, OR (Hybrid after training)
Compensation: $20/hr
Responsibilities
- Handle inbound from customers in a Call Center environment while delivering quality service
- Monitor customer account details for non-payments, declined payments, delayed payments and other irregularities
- Prepare documents as needed to fulfill customer requests
- Educate and counsel customers on account terms
- Maintain and ensure accurate, up-to-date customer account information
- Forward delinquent accounts to the appropriate Collections Team for account management
- Other duties as assigned
Skills and Qualifications
- Previous telephone customer service experience preferred
- Ability to perform accurate data input into a variety of software
- Ability to provide courteous, knowledgeable, and professional customer service both in person and on the telephone.
- Strong attention to detail
- Sense of urgency
- Excellent communication
- PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Competencies
- Does the right thing, takes action and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
- Up to 1/3 of time: standing, walking, lifting up to 25 pounds
- Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.