Customer Support Service Specialist (Associate or Mid-Level)

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Customer Support Service Specialist (Associate or Mid-Level)

Company:

Boeing Aerospace Operations

Job ID:

00000424144

Date Posted:

2024-05-01

Location:

USA - Oklahoma City, OK

Job Description Qualifications:

The Boeing Company is currently seeking a Customer Support Service Specialist to support the Airborne Early Warning and Control System (AWACS) program in Oklahoma City, OK. Candidates will be expected to reside in the local area though telecommuting may be authorized as business allows. There may be domestic and international travel encompassing some off-hour support required to engage with the customers and/or users directly.

This team member will support the AWACS Service Engineering Team. The position purpose is to provide engineering technical support for aircraft maintenance, repair, overhaul and preventive measures to ensure continued safe and economic ground and flight operations to meet customer needs. Additionally, apply technical knowledge to research, develop, test and evaluate operations, support programs, modifications, repairs and technical data. Develop in-service correspondence for continued safe operation and maintenance of equipment. Collaborate with engineering disciplines to discuss design and operational issues and concerns and influence improvements in product designs and operational criteria, review manufacturing non-conformity data for potential impact to in-service fleet and participate in disabled product on-site surveys to assess extent of damage. Recommend changes to existing test procedures, support execution of test procedures and coordinate resolution of test anomalies to return products to operational status.

The focal will be a member of a high performing, collaborative team and must be self-motivated with a strong work ethic, excellent time-management, and interpersonal skills.

Will be encouraged to actively help the team to continuously improve and develop innovative and creative solutions to products and processes.

Position Responsibilities:

  • Conduct research, analyze engineering drawings and data and collaborate with engineering disciplines to influence corrective actions and/or improvements in aircraft system functionality, product designs, operational criteria and technical directives.

  • Analyze emerging customer requirements and coordinates the development of solutions to ensure product safety, integrity and supportability.

  • Apply technical knowledge of product support/logistics; represent organization as a prime contact on contracts or projects to develop relationships and interact with internal and external employees on matters requiring coordination.

  • Provide engineering technical support for E-3 AWACS aircraft Boresight tests and alignments conducted during planned depot maintenance (PDM) process, as well as any emergent or unplanned required Boresight evolutions.

  • Review customer technical inquiries, conduct research, coordinate and determine a disposition and provide the customer feedback within prescribed timelines.

  • Develop and execute project plans, objectives, priorities, schedules, and acquire and arrange resources to accomplish goals while implementing organizational policies and procedures.

  • Review and coordinate deliverables with Engineering, Program Management and the Data Management (DM) teams as applicable.

  • Attend and conduct meetings to support these activities as required.

  • Build trust with our customers and showing a commitment to transparency and excellence by meeting and exceeding their expectations.

  • Work with a diverse group of people and demonstrating you will listen, seek feedback, and respond, appropriately, urgently, and respectfully.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options.  This is at the hiring team’s discretion and could potentially change in the future.

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Basic Qualifications (Required Skills/Experience):

  • 3+ years’ experience in aviation related and aircraft maintenance disciplines

  • Understanding of aircraft systems theory and operation

Preferred Qualifications (Desired Skills/Experience):

  • 3+ years of higher education and/or related work experience. (Higher education includes college, university, technical school, licensing/certification programs, etc.)

  • Experience working Military derivatives from Commercial Platforms

  • Experience with aircraft and related systems maintenance

  • Experience with aircraft electrical, avionics, and environmental systems

  • Experience interfacing with U.S. Government and/or Foreign Military Sales (FMS) customers

Typical Education/ Experience:

Associate (Level 2)

Education/experience typically acquired through advanced education (e.g. Associate) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. Bachelor, 3 years' related work experience, etc.).

Mid-Level (Level 3)

Education/experience typically acquired through advanced education (e.g. Associate) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Bachelor+1 years' related work experience, 5 years' related work experience, etc.).

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Travel Required:
20 percent Domestic/International travel

General:
All information provided will be checked and may be verified.
Please apply as soon as possible for this role.

Shift: This position is for 1st shift

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range for associate level: $61,200 - $82,800

Summary pay range for mid-level: $76,500 - $103,500

Applications for this position will be accepted until May 7th, 2024.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

No relocation available

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 2

Job Type:

Regular

Job Code:

6S1VI2 (G30)

Equal Employment Opportunity:

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    Organisation: 
    Boeing