Claims Coordinator
About the business
We are an industry leading Insurance Services provider based in Brisbane, Australia.
We have been operating since 2009 and service 21 high-profile Insurance brands across Australia.
Due to continued growth, we are looking for a skilled Property Claim professional to manage and deliver our Specialist Services product.
About the role
You will take ownership of a portfolio of property Insurance claims, coordinating the daily operations of those claims across our supplier network.
Supported by our amazing technical and administration teams, you will engage and build relationships with our clients and supply chain partners to manage the assessment and repair of your claim portfolio.
You will use our industry leading platform to triage requests from our clients and allocate the services to our specialist network. You will monitor the portfolio of service to ensure KPI’s are met, and you will be responsible for the quality and cost assurance of each deliverable.
Main Activities
- Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders
- Reviewing workflows and ensuring prioritisation of tasks
- Using your technical experience to thoroughly investigate and manage claims to ensure that appropriate process and governance is met
- Arranging builder and specialist assessments on property claims
- Reviewing builder reports, quotes, and Statement Of Work (SOW) submissions
- Monitoring supplier KPIs
- Ensuring quality service delivery
- Updating internal and external systems
- Handling escalated calls and complaints
Benefits and perks
- Excellent company and office culture with onsite parking and flexible working arrangements.
- Opportunity to learn and develop skills in a stable and highly rewarding industry.
- Support and training provided with access to a highly skilled group of team members.
Skills and experience
- Be self-motivated
- Be customer oriented
- Have excellent interpersonal skills
- Have effectual time and project management skills
- Be able to make responsible and effective decisions
- Be able to communicate efficiently – both written and verbally
- Be able to meet targets and handle a high-pressure environment
- Proven abilities in previous Property Claim and/or Construction roles
- Be results driven, striving to meet and exceed our KPI's.
- Applicants with insurance assessing and/or insurance repair/restoration backgrounds, a Builders License or other Building Qualifications will be highly regarded.
Interested?
If you like the sound of this role and have the relevant skills and experience, we would love to hear from you!
Applicants must be physically located in Brisbane, Australia and must be an Australian or New Zealand Citizen or a Permanent Resident of Australia.
Queries from agencies will not receive a response.
Only shortlisted candidates will be contacted.
Office located in Shailer Park.
If you are interested in this role, please apply through SEEK.