Do you want to lead the change?
At Volvo Cars, we are always looking for world-class leaders who bring out the best in our people. If you want to be part of leading and inspiring our mission to change the automotive experience and make people’s lives less complicated, then we have the job for you.
What you’ll do:
We have a Team Leader opportunity to support in the quoting and order process of leasing company orders. Reporting to the Senior B2B Operations Manager, you will, through coaching and guidance act as the first point of contact and escalation for the direct ordering team for all customer and retailer queries.You will possess an inquisitive and detailed mindset and will take primary responsibility for adjusting processes in real time, assigning resources to the correct activities, and ensuring that the goals for the team are met. Self-leadership and collaboration will be key in achieving the brand objectives alongside the Senior B2B Operations Manager. Key responsibilities include:
- Liaising with our retailer partners to ensure a seamless omni-channel consumer journey.
- Coordinate inbound quotation and order generation, mange workflow and delegation amongst the ordering team to ensure that resources are being utilised effectively.
- Take a proactive role in converting leasing company quotations to order.
- Manage the 3rd party procurement platform on a day-to-day basis providing relevant feedback and improvements through the correct channels.
- Review & discuss processes with relevant stakeholders to ensure they reflect the current practices and develop the product where necessary.
- Communicate with key stakeholders at the leasing companies to ensure a premium consumer experience is delivered.
- Provide consistent coaching, support, and training to the team to ensure they are able to deliver on their objectives.
- Implement a strategic mindset in the long-term vision of the process and how it can be developed to deliver a premium consumer experience and support the agents in the delivery of the process
Do you fit the profile?
You will require a process driven approach that can be flexible, adaptable, and open to change to meet the rapid pace and change of the business and customer requirements. You will have Team Leader experience ideally gained within Customer Care and/or Vehicle Sales. Excellent communication skills are essential to engage with several different stakeholders and you should enjoy working in a fast-paced and dynamic environment.
The ability to communicate positively with colleagues and customers at all levels, with authority and confidence is essential, along with the ability to adapt, manage and meet deadlines. You will have the ability to interpret complex information and data and explain scenarios to a variety of audiences and should possess a genuine interest in providing professional customer service. Experience in CRM systems and Process Mapping is advantageous.
What we offer:
Pay Range: £40,000-£45,000 depending on experience. We offer competitive salaries that are reviewed and benchmarked annually.
Bonus: a discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals.
Hybrid Working: We offer hybrid working where you can come together with colleagues to collaborate in our agile, state of the art offices and where you can work from home when convenient for you and your family and for your focused activities.
Flexible Working: We offer flexible hours Monday- Friday 7am-7pm, depending on work commitments. We also have a flexible working policy open to all employees to make requests to change working patterns to suit their needs.
Health & Wellbeing: 28 days Holiday + bank holidays, 15 days’ work from anywhere in the World policy, 24 weeks enhanced parental leave for all employees regardless of gender, a matched contributory pension scheme, Life Assurance & Private Health Insurance.
Other benefits: Access to our preferential employee lease car scheme, paid charity days, subsidised onsite restaurant plus free refreshments and snacks and free onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
What’s in it for you?
People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance.
Diversify our future:
Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.
How to learn more and apply:
Do not wait with your application! We will start the recruitment process immediately and the position could be filled before the deadline. We do not accept email applications due to GDPR so we welcome your application via the link provided in this job advertisement.
Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable, and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones, and the people around them.
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving, and electrification technologies of tomorrow.