Training & Documentation Manager

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Training & Documentation Manager

Company:

Jeppesen Sanderson Inc

Job ID:

00000422951

Date Posted:

2024-04-18

Location:

SWE - Gothenburg, Sweden

Job Description Qualifications:

Boeing Information & Knowledge Services is currently looking for a Training & Documentation Manager to join our team in Gothenburg, Sweden.

This position will focus on supporting the Boeing Digital Aviation Solutions portfolio of products and services by leading a global team of Instructional Designers, Technical Writers, and Instructors who analyze, design, and develop effective and engaging training and documentation for both external customers and internal users on how to use our suite of software products and data production tools.

A successful candidate is someone who enjoys leading a global team from various cultures, and has a passion for creating the best training experience for our end-user. You are subservient leader and our comfortable with leading change. You have a proven track record collaborating with customers, stakeholders and engagement partners to ensure specific user needs are met. You are adaptable and can manage multiple training and documentation programs and/or projects in a fast-paced Agile software development environment where you display your passion for solving problems while being resourceful. Quality is engrained in everything you develop and deliver. You take initiative to get to know your customer and find new ways to effectively develop training & documentation solutions and services that exceed our customers’ expectations.

 
Position Responsibilities:

  • Lead a global team of training and documentation professionals from various cultures in a fast-paced agile software environment to create exceptional training and documentation solutions and services for our customers.
  • Coaches, counsels, mentors, and provides growth opportunities to enhance employee performance and expand capabilities
  • Proactively communicates with employees, peers, and stakeholders. Keeps others informed by communicating project status, conducting and participating in team meetings, providing presentations, and listening to employee concerns and suggestions. Communicates policies and directives to enhance employee awareness of expectations.
  • Ability to accomplish results through individuals and teams who exercise significant latitude and independence in their assignments. Often heads a centralized functional activity, accountable for results, including costs, methods and staffing. Rarely performs the work of subordinates. Promotes a culture of continuous improvement that values open and honest communication.
  • Identifies problems and opportunities to improve training operations
  • Drives and contributes to the training departments’ strategic goals
  • Collaborates closely with internal organizations (Service Offer Managers, Software Development, Implementation, Support, Product Management) to develop high-quality training and documentation solutions for both internal and external customers.
  • Balances multiple projects, including projects beyond normal scope, and works as an integral part of the Scaled Agile team.
  • Ensures content and delivery mechanism meets end-user needs.
  • Mentors new content developers (Instructional System Designers, Technical Writers, and Instructors) with less experience in aspects of the job.
  • Influences product team by educating on our processes and standard methodologies.
  • Contributes to shared knowledge and industry best-practices across a larger team.
  • Collaborates with cross-functional teams to determine content needs, and schedules. Meets all scheduled deliverables. Create a variety of types of content based on customer needs, priorities, and program schedules.
  • Contribute to departmental best practices, including style guidelines, organization, configuration management, tools, and procedures.
  • Collaborate with other types of content creators to create a more comprehensive customer experience.
  • Ability to empathize with users and create content that meets their needs.
  • Strong interpersonal skills.
  • Establish positive relationships and effectively engage customers.

Visa Sponsorship:

Employer is willing to sponsor visa for the candidates.

Relocation:

This position offers relocation based on candidate eligibility.

Basic Qualifications (Required Skills/Experience):         

  • 3+ years of experience managing or leading people or teams
  • 5+ years of experience writing technical documentation
  • 5+ years of Learner Experience Design/Instructional Design, including analysis and design of complex technical learning solutions in an Agile software environment
  • Experience Working with globally-dispersed teams
  • Experience in structured content development; such as DITA
  • Experience in LMS/LxP

Preferred Qualifications (Desired Skills/Experience):

  • Aviation background or experience

Please apply by sending your CV in English

    Join us if you want to:

    • Get professional skills development with our virtual learning tools and platforms (Digital Campus, LinkedIn Learning, Degreed, EdX, Enterprise Mentoring, and Communities of Excellence & Practice)
    • Broaden your experience in international projects, technical workshops and hackathons
    • Enjoy additional days off for Christmas break (December 24th-January 1st)
    • Participate in employee recognition program (Boeing PridePoints)
    • Have Private Medical Insurance (Skandia)

    Typical Education & Experience:

    Typical education and experience described in our standard level guides are aligned to the type and number of years of experience/education required to perform the job in industry. For management positions, our industry sources do not specify typical experience/education. For reference you may review the non-management level guide most relevant to the work performed

    Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

    Relocation:

    Relocation is available for eligible candidates, if authorized

    Export Control Requirement:

    Safety Sensitive:

    This is not a safety sensitive position

    Contingent Upon Award Program

    This position is not contingent upon program award

    Experience Level:

    Manager - K

    Job Type:

    Regular

    Job Code:

    GMG9MK (GMG)

    Organisation: 
    Boeing