Job Description
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General Motors is committed to leading the industry transformation toward a future with Zero Accidents, Zero Emissions and Zero Congestion. Today, we are in the midst of a transportation revolution and we have the ambition, talent and technology to pave the way to a safer, better and more sustainable world. As an open and inclusive company, we are also creating an environment where everyone feels welcome and valued. We are always looking for talents that encourage us to go further and want to put our purpose into action.
Come to General Motors South America and be part of the team.
Plan Chevrolet Argentina Contact Center Supervisor
The Argentina Plan Chevrolet Contact Center Supervisor is responsible for leading the customer experience (CX) strategy for the Savings Plan Contact Center located in Buenos Aires, Argentina, focused on delivering a world-class experience to our customers and excel in every moment that matters. It´s responsible for engaging with vendors and internal stakeholders to prepare our advisors and meet the needs of our clients.
This person has the continued ability to solve problems, analyze data, and lead the team in execution. This leader will follow GM's behaviors to win lifelong customers, help build our brands, support innovative technologies in our vehicles, serve our local communities and help build the most valued automotive company.
This position requires someone with strategic agility, customer focus and results orientation, capable of leading and influencing others by building strong relationships. It´s a leader willing to learn and promote change to help us achieve business results.
Responsabilities:
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Implement GM strategy/align to Plan Chevrolet Business needs
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Monitoring and implementation of projects
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Searches for changes and improvements
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Ensure the supplier's actions, in accordance with the contract and GM strategy
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Monitoring of critical cases, looking for opportunities for improvement
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Lead and motivate team members to achieve and exceed standards
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Budget execution, seeking cost reduction and aligning purchasing processes
Additional Job Description
Required Qualifications:
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Education: Degree with focus in Marketing, Business Administration, Engineer or related careers.
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Experience in similar positions (+5 years) like Customer Experience, Service and Operations Contact Center Leader.
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Intermediate knowledge in Microsoft Office.
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Fluent in Spanish & English. Advanced level required.
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Availability to work in a hybrid regime (3x on site) in Vicente Lopez, Buenos Aires, Argentina.
Preferred Qualifications:
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Experience in the automotive industry.
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Fundamentally knowledge of the savings and financial plan business.
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COPC Certification.
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About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.