Date Posted:
2022-02-11-08:00
Country:
United Kingdom
Location:
GBR01: Harlow, Essex, Kao One, Kao Park, Harlow, CM179NA, United Kingdom
Knowledge/GFX Manager
Remote working with occasional travel
Summary of Role:
Raytheon UK is looking for a dynamic, experienced and versatile individual who can become the Knowledge Manager within the Dreadnought Crew Training (DCT). Raytheon along with other similar successful high performing organisations is executing highly collaborative and complex programmes and delivering specialist services. These services require collaborative working and strong leadership to resolve issues by working jointly with the customer across multiple sites and business areas.
Main Duties:
- Manage the IT Service Management (ITSM) Document Library which consists of a consolidated set of ITSM artefacts such as strategies, plans, processes, Terms of Reference and reports.
- Review and update all ITSM documentation in accordance with the ITSM Document Library report their status at each monthly Service Management Review (SMR) as required.
- Review with the Customer all the ITSM documentation at regular planned/agreed intervals and as a minimum at least annually.
- Confirm to MOD Policy for GFX Management
- Maintain and audit GFX that has been provisioned
- Provide User Engagement Forums for users to discuss the service-related issues on a quarterly basis.
- Responsible for the creation and maintenance of required KM documentation and procedures such as the Knowledge Management Policy Statement and the Knowledge Management Plan.
- Capture and distil experience and insight for reuse to improve performance.
- Provide internal training and consulting on KM concepts and methodologies.
- Help disseminate information about the organisation's knowledge sharing program to internal and external audiences, maintaining communications on knowledge sharing across the organisation, participation in orientation and training sessions, and preparation of brochures/presentations.
- Understand the technical aspects of Service Design, Service Operations and Service Transition to be able to understand each areas knowledge management needs.
Candidate Requirements:
Essential:
- Confident and effective communicator using various media
- A skilful listener with an open style. good at facilitating discussion
- Excellent influencing skills
- Good networking and sharing of ideas and success
- Experienced in getting a clear and up-to-date understanding of the business situation and processes and good working knowledge of the organisational strategy
- Ability to think strategically in terms of culture and behaviour, business processes and technology and tools
- Experienced in a good appreciation of customer needs at both operational and strategic levels
- A strong understanding of the principles of knowledge management
- Solid grounding in the systems engineering lifecycle preferably with experience on large complex secure systems.
- A strong knowledge and understanding of ITIL functions, principles and processes and capable of carrying out best practices against that.
- ITIL Foundation
- Excellent verbal and written communication skills. Willingness to work out of hours on occasion.
Current SC clearance. willing and able to obtain the highest level of UK Security Clearances and not dual nationality
Desirable:
- ITIL Expert Certified.
- Knowledge of or experience in DevOps..
- Knowledge and experience of using SharePoint and JIRA as data repositories.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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