Date Posted:
2023-10-11
Country:
France
Location:
Hs Aerospace Dijon, 13 Bd Eiffel, 21604 Longvic Cedex, France
Position Role Type:
Unspecified
General
The Field Service Manager is an individual contributor working with an international team that is responsible for providing technical support on Collins Power & Controls systems and products to a portfolio of airline customers in Europe Region.
Job Responsibilities
The primary responsibility will be to assist customers in the resolution of Collins P&C systems issues impacting aircraft operations. The duties shall include: troubleshooting of Collins systems/components, analyzing failure data, directing customer repair activities, and assisting in aircraft testing. Additional activities also include assisting customer’s engineering, maintenance, quality, material, purchasing, production and training personnel in the operation, maintenance, repair and installation of Collins products by being responsive to customer’s spares, repairs, warranty and account receivable requirements. The FSM is also responsible for building a foundation that supports customer confidence in our products and services while representing the customer’s needs to Collins.
Requirements
The FSM will be responsible for the timely resolution of airline technical inquiries, the ability to create innovative solutions to customer issues and the need for flexibility in working hours and scope is often required. The FSM will work closely with the Collins Customer & Account Management team on business initiatives to develop meaningful relationships with regional Customers. Additionally, they are responsible for complying with RTX Ethic’s policies, EH&S and Export Controls requirements.
Other specific FSM functions may include:
- Attend regular operational/reliability meetings with Customer
- Serve as the on-site technical focal for discussions on Collins P&C products
- Plan and perform scheduled customer visits as required
- Generate customer contact reports
- Report significant product performance issues
- Track, manage and drive resolution for Customer technical issues
- Establish and maintain metrics in support of Core
- Support Market Feedback Analysis process
- Other tasks as required by leadership
Approx 30 % travel is required, depending on customer portfolio and their location
Job Type : Hybrid (remote from Paris & Business Travel)
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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