POSITION: Aftersales Business Development Manager
LOCATION: Mississauga, Canada
Live the Exceptional With Soul. This is the singular purpose of JLR.
At the core of these experiences are the products themselves. The JLR brands have undergone a dramatic transformation over the past years.
JLR is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviors we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.
At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.
This role supports the achievement of JLR annual parts & accessories revenue and net profit objectives. Working with the National Customer Service Market Managers and Parts operations team, the Revenue Retention Manager will increase service retention, owner loyalty and dealer profitability through the retail development and deployment of programs, tools, services and processes while focusing on the Client Experience.
What you will be doing:
Aftersales
Prepare the yearly Aftersales budget and forecast for parts, accessories and branded goods.
- Build relevant market and dealer monthly reports to monitor and steer target achievements for Parts on market and retailer level. Develop and manage Jaguar Land Rover aftersales business performance reporting systems. Develop a suite of standard management reports, conduct ad hoc analysis and make recommendations to support customer experience and revenue/profit improvement goals.
- Ensure that measures and processes to improve the After sales business are well implemented, especially regarding organizational, administrative or Parts and Accessories inventory management.
- Seek and promote synergies with retailers service departments.
- Identify opportunities for new business development and revenue generation.
Manage, develop and evolve programs with existing Tire, Oil, and Marketing vendors. - Liaise with JLR teams in the US and UK to ensure operational synergies and best practice sharing
Marketing
In collaboration with Marketing, Sales, Product Planning and Service departments, plans and implements specific brand and tactical campaigns to achieve and optimize CA annual aftersales targets.
- Develop strategies and plans to achieve customer retention, service parts and accessory revenue objectives through marketing programs and services.
- Manage the tier 3 dual branded aftersales direct, email and digital marketing programs.
- Analyze and report on campaign offer effectiveness and ROI, implementing plan adjustments as needed.
- Create tactical campaigns supported by transactional data analysis and ROI justification.
Retailer Network
Work directly with our retailers to understand program requirements and challenges, while focusing on programs to support the client experience.
- Set targets and manages NPS and Service 6 KPIs across Canada
- Identify opportunities & programs to improve Service 6 performance across all retailers
- Provide subject matter expertise and support to the retailer network and Jaguar Land Rover field organization.
- Manage existing dealer purchase incentives and create targeted consumer marketing incentive campaigns to achieve revenue goals.
- Perform other duties as required
What you will need:
- Bachelor’s Degree is preferred, or equivalent work experience;
- 5+ years experience related to the role
- Strong analytical, verbal, and written skills
- Strong organizational skills with a keen attention to detail
- Must be a team-oriented self-starter.
- Must be able to work under pressure and meet firm deadlines, while consistently delivering a high standard of work
- Excellent interpersonal and presentation skills are essential, and must be comfortable presenting to all levels of management;
- Must have strong business acumen, and the ability to work with people at varying levels with the organization and network;
Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)
So Why Us?
- As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
- Be part of an international, inclusive, and open-minded company
- Global Bonus Program based on company performance
- You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
- Our employees receive a generous time off policy
- We offer a discounted Vehicle Car Program
- Employees also receive generous health care and retirement plans
- Quarterly Chair Massages
- Maternity/Paternity Leave
- And more!
Thank you for your interest in working for us, we love it here and think you will too!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Jaguar Land Rover Canada, ULC is an equal opportunity employer. It is the policy of JLR Canada to extend equal employment and advancement opportunities to job applicants and employees without regard to race, religion, colour, national origin, sex, veteran status, marital status, sexual orientation, age, disability, or any other category protected by applicable federal, state, provincial and local laws. If you are a job applicant and believe you may require an accommodation at any stage of the application and recruitment process for an open position with JLR Canada , please send an e-mail request to: applyca1@jaguarlandrover.com .
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