ACCOUNT MANAGEMENT ASSOCIATE
Purpose: Develop, sell, and manage technological projects aimed at offering a reliable and timely solution to automotive incidents reported by clients such as insurance companies, workshops and fleet companies, through support, advice and timely monitoring of their requirements in the operation and / or functionality of the different platforms marketed
JOB FUNCTIONS
- Provide correct service to our customers, identifying new business opportunities and accompanying them in their business strategy through the implementation of new projects, achieving customer loyalty and ensuring both increased sales and budget achievement.
- Promote the sale of Solera products with new and existing clients, through meetings, developing concept tests and demonstrating the benefits of these products to the client in response to their needs and requirements, in such a way that they allow them to make a positive purchase decision, generating new benefits to Solera.
- Implement Solera projects in companies, executing a consultancy work with the client, identifying the best use of our products according to their business needs and ensuring the correct implementation and operation of the project, which translate into continuous sales for the company.
- Develop projects at the market level, coordinating involved teams and managing all phases of the project, from definition to implementation and fine-tuning in production. With this type of project, the aim is to provide our customers with innovative products that meet their needs and at the same time contribute to the development of new products that strengthen the scope of Solera solutions.
- Provide the client with useful information about their business, generating indicators through the statistical analysis of information processed by Solera platforms with the purpose of supporting the client in their operational strategy and guiding the use of our products, reaffirming their benefits.
JOB PRIORITIES
- Develop projects that include innovative products and concepts making a delivery in a timely manner.
- Increase the client portfolio and improve the penetration of new products in existing clients.
- Ensure that customers and the market in general have a good perception of our services.
- Provide timely and quality care to all customers.
- Ensure customer satisfaction with the operation of our products.
- Satisfy our clients in a timely manner with the timely delivery of requests such as developments, reports, support, etc.
CANDIDATE PROFILE
- The occupant of the position must have at least a bachelor's degree, preferably in Business Administration, Mechanical Engineering or a related field, and have at least 3 years of experience in sales, customer management and product portfolio management focused on the insurance, fleet or automotive sector. Must demonstrate an intermediate-advanced command of the English language, as well as the following skills:
Competencies
Whoever performs this position must demonstrate the following competencies that are critical to the correct performance of their duties:
- Influence and Negotiation. Must master the processes of dialogue and presentation of solid arguments between two or more parties between which a conflict has arisen, motivating and influencing the parties involved with common or opposing interests, reach the necessary agreements and commitments that provide benefits and solution for both parties.
- Strategic Planning. Action of developing strategies that allow an already established goal to be achieved, for this to be carried out, several elements are required, first a specific situation must be understood and analyzed, and then move on to the definition of the objectives that are they want to achieve Visualizing the place or moment where something or someone is, considering where you want to go and the necessary steps to achieve it.
- Results Oriented. The ability to direct all actions towards the desired goal, acting efficiently, quickly and urgently before important decisions that are necessary to satisfy customer requests (internal or external), exceed own standards and seek continuous improvement.
- Effective communication. This ability allows the person to present their ideas and those of others in a clear and efficient way, demonstrating knowledge and confidence, normally used to direct, inform, convince, persuade or even influence both a collaborator within the company and a customer or supplier.
- Customer orientation. It is a permanent attitude of concentration, dedication and insistence on understanding and meeting the needs of the client from any area of the organization, with the commitment to offer reliable and timely solution alternatives.
Organisation:
Solera