Vehicle Replacement Specialist 1 (VRS1)
Position Title: VRS 1 Business Group: Client Services
Salary Grade: Department: Customer Service
Reports to: Supervisor/Manager FLSA: Non-Exempt
The Role Serve as the primary point of contact for insurance clients requesting a vehicle replacement report for a total loss claim.
What You Will Do
• Monitors real time and recorded client calls for quality and adherence to standards and guidelines
• Reviews VRS reports for accuracy and ensures company standards are followed
• Provides feedback to the associate and Manager on “best practices” in customer service and VRS reports.
• Responsible for driving continuous improvements to our current Quality standards and delivery of exceptional customer experience.
• Organizes and maintains documentation for quality tracking and analysis.