4 Solera Jobs in Canada

What You Will Do •        Monitors real time and recorded client calls for quality and adherence to standards and guidelines •        Reviews VRS reports for accuracy and ensures company standards are followed •       Provides feedback to the associate and Manager on “best practices” in customer service and VRS reports. •       Responsible for driving continuous improvements to our current Quality standards and delivery of exceptional customer experience. •         Organizes and maintains documentation for quality tracking and analysis.