Job Description Summary
First point of contact (Tier 1) for inbound Human Resources and Benefits questions and processing requests for employees located in US, Canada and Mexico. Trained in a broad range of HR subjects and able to answer usually 3/4 of the inbound requests without the need for further research, escalation, or triage. Partners with other internal and cross-functional teams on other 1/4 of cases where additional information is needed. Assists with case management triage, projects, and process improvement.
Job functions