We aim high. So do you.
At Volvo Cars, we have bold targets when it comes to innovation, sales and customer experience, and we’re developing new technologies to lead in safety, autonomous driving and electrification. If you want to grow together with talented people creating a new automotive future, we have a job for you.
About us
Car Service Business is a unit within Volvo Cars that is responsible for making life less complicated for our consumers when they need support, maintenance, or repair of their car.
Service Experience is a team within Car Service Business with the responsibility to gather insights of customer needs, explore solutions, influence, and drive toward implementation.
The implementation of customer needs can be done by other product teams but also by our own team. When another product team does the implementation a big part of the job for us is storytelling, ensure data-driven approach, create understanding and empathy for the needs to ensure that necessary actions are initiated.
When we drive the projects towards implementation, we are also the one responsible for delivering the expected result.
What you will do
You will both drive implementation projects and support the product teams towards effective solution, considering what’s best for the customer and the overall service experience.
Your tasks includes:
• Identify, acquire, and analyze relevant facts & insights (consumer, business, technology etc.) to contribute to building up clarity in user needs.
• Map and analyze customer journeys to explain the gaps between current and future state.
• Establish and facilitate cross-collaboration with key stakeholders to continuously iterate and innovate our service experience feedback and insight to drive prioritization.
• Put together professional, convincing, and selling presentations to visualize user insights and needed actions.
What you will bring
You have a university degree and senior experience from Product Development.
You have proven ability to drive results from a Project Management role and the skill to effectively communicate within the team as well as cross the organization.
You also have experience from Customer Experience (CX) – as methodology, tools and strategies.
Data analytics experience is important.
You are fluent in English (verbal and written).
You have a strong drive with a positive attitude, are result driven and structured in your approach with good cross-functional working-skills. You are a team player, inclusive and communicative. You are proactive with the ability to identify, evaluate and drive improvement needs.
Does this sound like your new challenge?
We’d love to receive your application. If you want more information about the role and its responsibilities or simply learn a bit more about the team, please reach out to the hiring manager at crygaard@volvocars.com.
For any questions about the recruitment process, please contact recruiter Pedram Yousefi at pedram.yousefi@volvocars.com
Apply by submitting your resume and cover letter by no later than 2024-08-31.
Please note that we do not accept applications through email due to GDPR.
Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.