Quality Assurance Analyst
Maidenhead
It’s not about cars. It’s about people.
Our human-centric focus is what makes us different from all other car companies, and it’s at the heart of everything we create. If you want to join us in our mission to build and grow our teams with talented people who want to make a true difference.
What’s in it for you?
People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance. In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year. We also have a preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.
What you’ll do:
We’re looking for a Quality Assurance Analyst, to join our growing team based at our UK headquarters in Maidenhead. Reporting directly to the Quality Assurance Manager, you will ensure that the business complies with FCA rules and guidance as a condition of its regulated authorisation, amongst which, is that individuals who perform regulated customer-facing activities must achieve and maintain competence while undertaking regulated activities.
You will provide coaching and support to agents in Customer Care, Inside Sales, Fleet Agents, Underwriters, and VCUK’s complaints team. This coaching helps to plan and deliver required learning and staff development but also oversees the requirements of the internal compliant investigation policy and procedures and contributes to any ad-hoc projects or policy updates as required.
Above all, we are looking for a self-starter who can take initiative and work without supervision to self-motivate and work independently. You will:
- Design and contribute to testing processes for each customer-facing area of the business (Fleet, Sales, Customer Services & Credit Risk)
- Undertake quality assessment of customer facing communications, activities and material to ensure adherence to internal procedures are in line with FCA regulation and expectations
- Provide feedback and reporting on quality checking results with any remedial actions required to the Head of Care by Volvo and relevant operational managers to ensure customer facing teams are fulfilling their obligations in line with internal policy and procedures and adherence to the regulatory requirements
- Provide coaching and support to the customer facing teams to help learning and staff development
- Take ownership of your workload and consistently achieve productivity targets whilst maintaining high-quality standards
- Work collaboratively with all teams and colleagues, ensuring consistency to quality assurance approach and best practice within the team
- Contribute to any ad-hoc projects or policy updates as required
Do you fit the profile?
Our ideal candidate will have experience of working in an external financial services company or have transferable skills from another industry (such as regulatory regimes, telecoms, or insurance) along with evidence of understanding the wider regulatory landscape. You will be able to communicate with stakeholders at various levels of the organisation and can identify issues and implement improvements that benefit customers.
Experience in dealing with complex issues surrounding compliance and best practice is essential along with excellent written and verbal communication skills and the ability to prioritise and work effectively to deadlines. You will need to be confident, friendly and professional, with a commitment to adhering to process and procedure, thrive in a fast-paced, dynamic team and can adapt, manage and meet deadlines. It is a benefit if you are also enthusiastic about new and emerging e-commerce technologies. Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us!
Benefits & Life at Volvo Car UK:
- £28,000 - £30,000. Competitive salaries that are reviewed and benchmarked annually
- Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
- Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
- Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
- 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
- 15 days’ work from anywhere in the world policy
- 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
- Matched pension contribution up to 5%
- Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
- 2 paid volunteering / charity days per year
- Access to our preferential employee lease car scheme for you and your family
- Subsidised onsite restaurant plus free refreshments and snacks
- Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
- A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
- Discounted shopping site with 100s of brands and online retailers
Diversify our future:
Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.
How to learn more and applyWe want your application via the link provided at the latest6th September 2024.Please note that applications via email will not be accepted due to GDPR.
For questions about the position please contact Talent Manager - Leigh Craddock at leigh.craddock@volvocars.com.
Target Start Date: October/November 2024
Volvo Cars - Driving change togetherVolvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential.
For the right person, an inspiring, and creative workplace awaits. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You’ll also enjoy a culture and benefits package that’s made us one of the world’s most awarded and progressive employers.
By 2025, we aim to sell 1.2 million cars annually, 50% of which will be electric vehicles and sold directly to customers through digital channels. Join us on the journey of a lifetime as we create the driving and electrification technologies of tomorrow.