Analyst, Customer Service (Onsite)

Show job

Date Posted:

2023-12-01

Country:

United States of America

Location:

HKS31: US041-Lenexa, KS 15701 W 95th Street , Lenexa, KS, 66219 USA

Position Role Type:

Onsite

We are hiring for a Customer Service Representative in Lenexa, Kansas. The Customer Service Representative will report to the Customer Service Manager and serve as the focal point between operations and the customer to ensure timely response to all inquiries. Performs duties related to overall customer service. Serves as customer interface on order status and delivery. Maintains knowledge of Collins Aerospace organization and products to provide the appropriate information and support to customers. Consistently documents customer service needs to identify patterns and maintain quality.

Primary Responsibilities:

  • Performs duties related to overall Customer Service.

  • Serves as customer interface on product status and delivery.

  • Maintains knowledge of RTX organization and products to provide the appropriate information and support to customers.

  • Consistently documents customer service needs to identify patterns and maintain quality.

  • Performs Order Administration duties including, but not limited to:
  • Data Entry
  • Service estimate editing & submission
  • Delivery/Shipment creation
  • Creation of customer status reports
  • Works in a team environment, but also has the capacity to tackle tasks under minimal supervision after training is completed.

Qualifications/Experience Needed:

Preferred Qualifications

  • Superior organizational skills
  • Strong sense of urgency and ability to prioritize competing tasks
  • Exceptional written and oral communication skills
  • Able to anticipate needs and shows initiative
  • Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications To qualify for the Raytheon Technologies, Re-Empower Program, candidates should:

· Be on a career break of one or more year at time of application

· Have prior experience in functional area of interest

· Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Interiors:

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

Some of our competitive benefits package includes:

· Medical, dental, and vision insurance

· Three weeks of vacation for newly hired employees

· Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

· Tuition reimbursement program

· Student Loan Repayment Program

· Life insurance and disability coverage

· Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

· Birth, adoption, parental leave benefits

· Ovia Health, fertility, and family planning

· Adoption Assistance

· Autism Benefit

· Employee Assistance Plan, including up to 10 free counseling sessions

· Healthy You Incentives, wellness rewards program

· Doctor on Demand, virtual doctor visits

· Bright Horizons, child and elder care services

· Teladoc Medical Experts, second opinion program

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Employee Referral Eligible

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Organisation: 
Raytheon Technologies