3rd Line Infrastructure Support Engineer

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Date Posted:

2022-02-11-08:00

Country:

United Kingdom

Location:

GBR01: Harlow, Essex, Kao One, Kao Park, Harlow, CM179NA, United Kingdom

3rd Line Infrastructure Support Engineer

Summary of Role:

Raytheon UK is looking for a dynamic, experienced and high Level 3 Support Infrastructure Engineer to join the anewly won Training programme. The role involves working across the Service Operations processes from incident and problem management through to restoration of service as well as maintenance and support tasks.

The successful candidate will be working as a 3rd Line administrators supporting DCT’s Cloud Base/On-Permissive Collaborative Working Environment and other systems.  This will include managing/applying changes, updates, test and acceptance, integration skills, tooling, processes and techniques to maintain multiple complex services. 

It is expected that the successful candidate will have extensive system and network admin experience and a detailed knowledge of this bespoke environment. You will progressively develop technical, interpersonal, team working and other valuable skills that are fundamental to the business. Your capabilities will increase through both on the job work experience, and our commitment to continuous professional development.

Main Duties:

The main tasks of the role are: 

  • Interact with Service Desk for the assignment, receipt, logging, validation, tracking and resolution of relevant incidents and service requests; 
  • Manage/investigate, resolve and close Tier 3 technical hardware and software issues, liaising and co-operating with configuration management and other parts of the team as required, and advising users on appropriate action; 
  • Manage the lifecycle of your incidents and requests, prioritising incident responses and request fulfilment to ensure that all services are delivered in accordance with contractually agreed service levels and performance indicators; 
  • Provide regular progress and resolution feedback to users; 
  • Ensure regular checks of system monitoring software is performed and that redirection of alert notifications to relevant personnel is carried out; 
  • Identify situations requiring urgent attention and escalate via appropriate channels; 
  • Providing Hardware maintenance and IT Support for the:  
  • Infrastructure components, i.e. the servers, workstations, storage and networks;  
  • Integration of the COTS software applications;  
  • Management of the security requirements through Active Directory policies, security software and writing System Operating Instructions; 
  • Implement the physical detailed design by building Servers, Windows workstations, configuring storage, network switches, installing COTS applications;  
  • Analyse and resolve system hardware defects; 
  • Provide remote support to sites and deployed systems

Candidate Requirements:

Essential:

  • Experience in working with cross-site teams of Engineers; 
  • Solid grounding in the systems engineering lifecycle preferably with experience on large complex secure systems;  
  • Proven track record in the maintenance of complex IT systems;  
  • Recent practical experience of successfully integrating COTS products;  
  • Knowledge of the integration of computer hardware including networking in a secure environment;  
  • Experience of the installation and configuration of Windows server software and Windows workstations;  
  • Strong knowledge of using Active Directory and Group Policy Objects to define security requirements; 
  • Expertise in managing Solaris, Red Hat, Ubuntu Operating Systems.
  • Strong Windows system administration experience, covering Windows 7, 10 and Server 2008, 2012, 2016, 2019; 
  • Strong VMware virtualisation experience; 
  • Experience of integrating engineering components from a subcontractor;  
  • Experienced implementing hardware integration projects;  
  • Problem analysis and resolution in a secure environment;  
  • Excellent verbal and written communication skills;  

Desirable:

  • Microsoft certification;  
  • AWS certification
  • Knowledge of or experience in DevOps 
  • CISCO Certification 
  • VMware Certification 
  • A working knowledge of government IT Security environments and requirements including MoD JSPs (440 and 480), Safety and ILS practices and policies;  
  • Data Migration experience

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Organisation: 
Raytheon Technologies