Date Posted:
2023-11-17
Country:
United States of America
Location:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Position Role Type:
Hybrid
Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire, and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
Job Summary:
Pratt & Whitney (PW) Customer Technical Services (CTS) seeks a detail-focused individual to join the Troubleshooting, Components and Systems (TCAS) team in support of the V2500 commercial jet engine. We are focused on providing technical solutions for issues that are brought to our attention from over 150 operators of the engine around the world. Operational events are investigated and troubleshooting recommendations are provided to keep the V2500 engine flying as safely and reliable as possible.
- The V2500 engine has been in service for nearly 35 years with the accumulation of over 270 million flight hours of operations.
- The program continues to need and attract talented engineers to solve challenging technical issues as this engine will be in service for decades to come.
Key Responsibilities:
- Answer technical queries provided from PW field representatives and the Global Operation Center (GOC) to address routine and urgent issues associated with the operation, maintenance, and performance of the V2500 engine. This includes providing troubleshooting advice to alleviate Aircraft on Ground (AOG) issues on an urgent basis which may require support on a 24/7 basis.
- Carry out investigations into V2500 operational events to determine root causes and most likely failure modes. Reporting results to the FAA and Airbus may be needed depending upon the consequences and severity of the event.
- Analyze Digital Flight Data Recorder (DFDR) data (the “black box” data) recorded from the V2500 engine to assess its behavior and performance in the field.
- Interpret data reports from airframe computers in conjunction with fault messages and acronyms triggered by the EEC150 Electronic Engine Control (EEC) as needed.
- Author changes to the V2500 engine manuals. These include the Troubleshooting Manual, the Aircraft Maintenance Manual, and the engine repair shop engine manual.
- Meet performance metrics for the on-time delivery of Eagle Net case responses, AOG resolutions, field investigations and written reports as required by the PW Engineering organization, Airbus, and the FAA.
Basic Qualifications:
- Bachelor’s Degree from ABET (Accreditation Board for Engineering and Technology)
- 8+ years of Engineering experience, or 5+ years with an advanced degree.
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Must be a U.S. Citizen or U.S. Person/Permanent Resident “Green Card” holder.
- Travel up to 10%
Preferred Qualifications:
- A basic understanding of the operation of high bypass turbofan jet engines.
- Knowledge of PW jet engine EEC software, along with closed loop system control is a plus.
- Familiarity with aircraft jet engine line maintenance and engine overhaul practices.
- Experience with writing maintenance and/or troubleshooting procedures.
- FAA Airframe and/or Powerplant Mechanic experience is a plus.
- Strong interpersonal, communication and technical writing skills and proficiency in MS Office.
What is my Role Type?
In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:
- Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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