Technical Support Associate (Onsite)

Date Posted:

2022-08-15-07:00

Country:

United States of America

Location:

TX231: Richardson 1601 North Plano Road , Richardson, TX, 75081 USA

Position Role Type:

Onsite

The Equipment Engineering Team at Raytheon’s Optics CMC drives Raytheon Technologies’ competitiveness in optical components, assemblies and systems now and in the future. We are responsible for performing all equipment innovation, selection, troubleshooting and maintenance to lead the organization in delivering a quality product on time, at or below cost, in a safe environment.

We do this by:

- Collaborating with Engineering, Program Management, business leadership and all Optics CMC functions and proactively addressing equipment needs to meet current and future business needs.

- Enabling the factory to execute to these needs on time and at or below cost in a safe environment by creating innovative solutions for improving equipment uptime and process times (including the design and creation of custom hardware and software as needed), working with facilities and engineering teams to lead installs of new equipment and upgrades of existing equipment and modeling Raytheon values, customer focus, solution oriented, excellence in execution and a sense of urgency and encouraging the same within the rest of the organization.

An opportunity currently exists within the Equipment Engineering Team for a Senior, Technical Support Associate.  The successful candidate will be directly involved in proactively addressing equipment needs of the factory by working with engineering and maintenance teams to successfully perform daily operations and maintenance activities. This includes maintenance of equipment, machinery, and other functions specific to the EO/IR community.  This individual will be responsible for complying with health and safety standards in the community and adhering to OSHA and other federal guidelines.  The individual will report to the Manager of Equipment Engineering.

Job Duties include:

- Maintaining the equipment and resources across four factories in one location: Optical Fabrication, Diamond Point Turning, Optical Coating and Assembly/Test.

- Collaborating with and working alongside a team of experienced equipment technicians to identify equipment, machinery, and other functions specific items that through normal production, calibration or preventative maintenance activities are in needed of correction

- Upgrading and modifying production equipment

- Procuring and installing new capital equipment

- Participating in factory equipment layouts

- Maintaining equipment documentation pertaining to preventive maintenance /

Lockout - Tagout procedures / equipment inventories

Required Skills:

  • Minimum of 2 years of professional relevant experience in equipment maintenance in a production or factory environment.
  • Experience solving technical equipment problems and troubleshooting skills.
  • Ability to work from schematics, written procedures and oral instructions.
  • Strong ability to team and interface with persons of multiple disciplines and job functions.
  • Proven history of demonstrating initiative, persistence, and creativity in problem solving
  • Ability to multitask in a fast paced dynamic environment
  • Experience with multimeters and current probes
  • Must be a U.S. Citizen as this position will require the use of US only data systems 

Desired Skills:

  • Prior experience with Optical coating (vacuum) and Diamond Point Turning equipment.
  • Experience in the repair and maintenance of automated equipment.
  • Experience in electronics, mechanical aptitude, ability to solve complex technical equipment problems and strong troubleshooting skills.
  • RF Power systems experience.
  • High voltage experience in 480, 208 3-phase, 110 and DC voltages
  • Understanding of programmable logic controllers (PLC’s) and ladder logic.
  • Excellent oral and written communications with ability to work with minimum direct supervision
  • Knowledge of the optics industry.

Required Education:

HS diploma (or other 2-year post high school training) with a minimum of 2 years relevant experience

NOT Relocation Eligible - Relocation assistance not available

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Organisation: 
Raytheon Technologies