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We are currently seeking to recruit a Technical Services Manager to join Marshall Fleet Solutions (MFS)
- Ensure the engineering region runs effectively whilst achieving KPI objectives including but not limited to, customer satisfaction, productivity, first time fix, regional revenue targets and full compliance to Health, safety, and environment standards.
- Drive high standards of engineering across the region.
- Coach, influence and support a group of regional engineers to deliver the best possible results
Accountability
- To deliver technical support to engineers when required
- Assist the regional manager to deliver on regional KPIs
- Drive positive culture across the region
Responsibilities:
- Provide technical expertise within the region.
- Coaching of experienced and apprentice engineers.
- To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the regional operation and coach we improvements are identified.
- In collaboration with other colleagues, ensure a safe working environment is maintained.
- Drive continuous improvement in the region by setting targets, objectively measuring performance, providing regular feedback, and coaching.
- To assist with regional resource planning and delivery against these plans, including ensuring call out rotas are completed.
- To ensure that regional engineering Key Performance Indicators (KPI’s) are met.
- To contribute towards the continuous improvement of processes/methods and operating practices within the region
- To motivate and develop staff with a view to career progression and development.
- To ensure that regional engineering Key Performance Indicators (KPI’s) are met by setting targets, objectively measuring performance, providing regular feedback, and coaching.
Tasks:
- Provide telephone technical support for field & site-based engineers.
- Where required, deliver in van training/coaching to support the engineers within your business region. This could include but is not limited to; technical issues with servicing, maintaining, or repairing refrigeration units. Supporting the engineers to utilise their electronic equipment including accurate completion of work via the mobile work order system.
- Support the regional manager to ensure the safe operation of any remote sites within the region.
- Support the lead engineers where they identify the need for technical support or training
- To assist with the recruitment of regional staff.
- To provide daily/weekly operational reports and status updates and review as required.
- To ensure the timely investigation and resolution of operational and Health and Safety issues
- Work with regional manager and lead engineers to plan technical training requirements for the engineers within your region.
- To assist with any disciplinary/grievance matters in line with Company procedures.
- To build rapport, develop trust and respect from both internal and external customers.
- To undertake such duties as may be reasonably required for the effective operation of the function.
Behavioural Competencies:
- Build team capability
- Communicate effectively
- Collaborate and breakdown barriers
- Demonstrate technical expertise
- Deliver results
Technical Competencies:
- Extensive knowledge of transport refrigeration systems
- Knowledge of engineering processes, including PPE, vans, tools, parts.
- Computer literate to an adequate standard in Microsoft applications
- Excellent verbal and written communication skills
- Basic Mathematics & English
Education:
- GCSC level education
Experience:
- Experience coaching and leading in the transport refrigeration industry
Additional local needs
- Full UK driving licence (Essential)
- To work a various locations dependant on business needs
Marshall Group is an Equal Opportunity Employer
Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here.
Organisation:
Marshall Aerospace