Date Posted:
2023-11-13
Country:
United States of America
Location:
HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA
Position Role Type:
Onsite
The Customer Account Coordinator is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. The Customer Account Coordinator performs a variety of simple to complex sales order entry and order administration support activities for customer accounts. The role requires expert knowledge of SAP Sales & Distribution Module and working knowledge of other computer tools. The Customer Account Coordinator manages customer contact via phone or email, including receiving/answering questions about order status, product availability, account status or pricing. Assignments involve the understanding of and the application of departmental procedures and workflow activities. The Customer Account Coordinator works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer.
This is a fully onsite position in Cedar Rapids, IA, with the following hours: Wednesday-Saturday, 5:00 PM-4:00 AM
Job Responsibilities:
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Substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.
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Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required.
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Ensure that all sales order documentation, such as export licenses, DSP-83 forms and US Gov't Receiving Reports (DD- 250s) are processed in accordance with customer and regulatory requirements.
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Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening (via Amber Road Trade Wizards Mgmt. Dynamics database application).
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Work with Finance to process customer invoices, return orders and credit & debit memo requests.
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Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).
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Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
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May create and maintain special tracking and customer reports.
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May negotiate pricing/fees, for product.
Qualifications/Experience Needed:
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Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
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U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
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Experience in a customer service environment with the ability to drive problems to resolution is a must.
Preferred Qualifications:
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Experience in Microsoft tools (Excel, Word, Power Point, Access and Project).
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.
#reempowerprogram
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
Minimum Program Qualifications:
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Be on a career break of one or more year at time of application
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Have prior experience in functional area of interest
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Have interest in returning in either a full-time or part-time position
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
* Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
Some of our competitive benefits package includes:
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Medical, dental, and vision insurance
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Three weeks of vacation for newly hired employees
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Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
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Tuition reimbursement program
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Student Loan Repayment Program
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Life insurance and disability coverage
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Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
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Birth, adoption, parental leave benefits
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Ovia Health, fertility, and family planning
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Adoption Assistance
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Autism Benefit
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Employee Assistance Plan, including up to 10 free counseling sessions
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Healthy You Incentives, wellness rewards program
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Doctor on Demand, virtual doctor visits
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Bright Horizons, child and elder care services
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Teladoc Medical Experts, second opinion program
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And more!
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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