Date Posted:
2023-10-10
Country:
United States of America
Location:
RVA99: RTN Remote, Virginia
Position Role Type:
Remote
Raytheon is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats. RTX is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
Responsibilities include:
• Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
• Be a key member of an overall engagement team focused on delivering customer outcomes
• Lead customer design workshops
• Guiding customers in defining and refining business requirement for functional aspects of the solution • Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
• Contribute towards continuous improvement of leading practices
• Growing and mentoring other members of ServiceNow and the partner ecosystem
Required Skills:
• Must be a US Citizen
• Must be able to obtain DHS program suitability prior to starting employment
• Must be able to obtain a TS/SCI Clearance
• 6+ years of directly relevant experience
• 2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
• Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
• Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
• Excellent communication and presentation skills
• Experience in analyzing and recommending ITSM strategies based on business priorities
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
• Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies • Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box • Strong documentation and technical writing experience.
Desired Skills:
• Experience with Scaled Agile Framework (SAFe) knowledge and experience
• Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align
Required Education:
Bachelor’s degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree level education.
Desired Certifications:
Agile software development methodology certification (e.g. SCRUM Master)
Syndeo #: 3210
Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.
The following position is to join our Corporate or Research Center Team:
Requires advanced knowledge of work area typically obtained through advanced education combined with experience. May have practical knowledge of project
management. Practical to substantial knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work.
Typically requires:
A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
Engineering/Other Technical Positions:
Typically requires a degree in Science,Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.
This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award
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The salary range for this role is 75,000 USD - 161,000 USD; however, RTX considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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