Date Posted:
2023-09-26
Country:
Brazil
Location:
9470: Rua Ambrósio Molina, number 1090 e 1100, Prédio 11F1, sala 1, Eugênio de Melo, São José dos Campos, Sao Paulo, 12247-000, Brazil
Position Role Type:
Unspecified
Senior Field Service Associate - Rio de Janeiro - Brazil
Performs duties related to overall customer service including post-sales support. May support sales team by notifying other divisions of customer concerns and trends. Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs. Performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment. Provides instruction and education regarding products or equipment usage to customers and internal employees. Designs and manages product training for customers and staff.
A Senior Field Service Associate also maintains effective communications with customers and field team members to better understand support requirements.
- Contacts customers frequently requiring a high degree of tact and courtesy to maintain and build good rapport.
- Develops diverse product knowledge and may perform diagnostic procedures.
- Analyzes and interprets test information to resolve design/system related problems.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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