Date Posted:
2023-11-20
Country:
India
Location:
North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064
Position Role Type:
Unspecified
Roles & Responsibilities:
- Responsible for ensuring customer foundations information is cleaned, entered and updated to ensure customer claims are accepted without error into the claiming portal
- Prioritize, track and push claims, concessions etc ensuring customer data is updated as well as claims tools are updated
- Customer (internal and external) point of contact for technical, logistical and commercial issues for warrantable engine events.
- Understand P&WC commercial aspects concerning customer prior decision making i.e. customer financial situation (credit, sales, outstanding invoices) PpH contract, engine commercial programs, technical issues and customer agreements.
- Ensures customer centric KPIs are met.
- Promote reporting automation, self-serve analytics consumption and the culture of analytics-driven decision-making.
- Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
- Comply with Global Trade requirements (export controls).
Qualification and Skills:
- A University Degree or equivalent experience and minimum 2 years of prior relevant experience, or an Advanced Degree in a related field.
- Related field are Business Administration, Aerospace, Engineering or the like.
- Strong interpersonal communication skills in English
- Flexibility in working hours
- Able to interpret and understand the Engine Maintenance Manuals (EMMs), Service Bulletins (SBs), Illustrated Part Catalogs (IPCs) and Commercial contracts
- Passion for data-driven decision making and analytics.
- A team player, leading by example.
- Comfortable with talking to customers on the phone.
- High level of curiosity to identify and create new business opportunities in untapped areas.
- Experience with SAP and Microsoft software's, CRM, P&WC Customer Portal (My PWC Power), Enovia (PLM), SharePoint, FIORI.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Organisation:
Raytheon Technologies