Date Posted:
2023-11-20
Country:
India
Location:
North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064
Position Role Type:
Unspecified
Roles & Responsibilities:
- Responsible for reviewing and approving Engine event claims to ensure proper coverage while representing many different organizations.
- Prioritize, track and push claims, concessions etc through all stages of approval process, expediting as necessary.
- Customer (internal and external) point of contact for technical, logistical and commercial issues for warrantable engine events.
- Understand P&WC commercial aspects concerning customer prior decision making i.e. customer financial situation (credit, sales, outstanding invoices) PpH contract, engine commercial programs, technical issues and customer agreements.
- Support Customer Managers and Finance with annual escalation updates.
- Use CRM (Customer Relationship Management) or relevant IT tool to track opportunities, document: events, exchange between internal and external stakeholders, actions, track common technical issues per engine model and raise investigation ticket to the respective engine program(s) and document customer experience moods.
- Acts as liaison between appropriate groups: Spare Parts, rental engines, MRT, Programs, DAA, PpH back office, warranty, publications, service investigation, executive team, etc.
- Provides disposition of planned/unplanned events in order to issue proper disposition on engine and part claims.
- Build and maintain strong relationships with Service Centers/FBOs, etc.
- Ensures customer centric KPIs are met.
- Define innovative solutions (process and systems) to loosely defined business problems.
- Recommend and implement solutions based on analysis of issues and implications for the business.
- Promote reporting automation, self-serve analytics consumption and the culture of analytics-driven decision-making.
- Lead the of on-going business optimization and improved customer experience initiatives.
- Leads various projects including continuous improvements to enhance customer experience.
- Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements.
- Comply with Global Trade requirements (export controls).
Qualification and Skills:
- A University Degree or equivalent experience and minimum 2 years of prior relevant experience, or an Advanced Degree in a related field.
- Related field are Business Administration, Aerospace, Engineering or the like.
- Strong English written, verbal communication & Presentation skills
- Able to work under uncertain environments
- Passion for managing people along with process and product improvements
- High degree of autonomy
- Strong leadership and communication skills with the ability to lead, persuade and empower to effect business transformations
- Good understanding of customer service ecosystem (Customer services, aftermarket, MRO, warranty, contracts, etc.)
- Self-starter who is resilient, resourceful, and comfortable with ambiguity
- Lead by example, team player
- Demonstrates a high level of curiosity to identify and create new business opportunities in untapped areas
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)
- Experience working in SAP SD, SQL, CRM is an asset
- Familiarity with aerospace products and services or aviation data is an asset
- Flexibility in working hours
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Organisation:
Raytheon Technologies