Principle Specialist- BPM Specialist, Customer Services

Date Posted:

2023-09-01

Country:

India

Location:

North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka  560064

Position Role Type:

Unspecified

Who we are:

At Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That’s why we work with an explorer’s heart and perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this across a diverse portfolio including Commercial Engines, Military Engines, Business Aviation, General Aviation, Regional Aviation, and Helicopter Aviation and as a way of turning possibilities into realities for our customers. This is how we at Pratt & Whitney approach our work, and this is why we are inspired to go beyond.

Roles & Responsibilities:

  • Identifying areas of significant customer business impact and improvement opportunities and provide strategic direction & through leadership
  • Recommend and implement solutions based on analysis of issues and possible implications on the business.
  • Work with cross-functional teams; multiple geographies to run a common agenda for transformation & continuous improvement through multiple disciplines
  • Lead and Implement business process improvement projects
  • Lead the deployment of on-going business optimization and improved customer experience initiatives.
  • Handle multiple complex projects simultaneously
  • Define innovative solutions (process and systems) to loosely defined business problems.
  • Drive continuous improvements across teams using company specific processes (CORE)

Tools you need to be successful:

  • Exposure to project management or process excellence with proven experience with change management preferably in areas of customer service and / or operations and / or supply chain
  • Experience / know-how of business transformation specifically in managing and driving innovation, transformation projects along with change management with internal & external stakeholders
  • Affinity to details and ability to present facts and figures related to projects
  • Quantitative and problem-solving ability, ability to conceptualize complex problems and develop process / people and digital road maps and implement them successfully.
  • Ability to effectively influence & motivate others
  • Excellent communication and analytical skills with ability to work in diverse teams and with multiple partners
  • An inquisitive mind that challenges the norm and leverages lessons learned to drive enterprise change

Qualification / General Experience:

  • University Degree or equivalent experience and minimum 5 years prior relevant experience, or an advanced Degree in a related field and minimum 3 years experience
  • Practical to substantial knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work
  • Seasoned professional contributor. May manage small projects or processes. Has advanced knowledge of work area. Problems faced are difficult and sometimes complex. Works autonomously with limited oversight from manager. Coaches and reviews the work of lower level professionals. Influences others regarding policies, practices and procedures.
  • Works to achieve day-to-day objectives with major impact on operational results within work area. May manage small projects or processes within area of responsibility. Works autonomously with limited oversight. May provide input or guidance to lower level professionals with tasks and assignments.
  • Problems and issues faced are general, and may require understanding of broader set of issues, and are sometimes complex. Problems typically involve consideration of multiple issues, work areas or specialties. Problems are typically solved through drawing from prior experience and analysis of issues. Responsible for making moderate improvements of processes, systems or products to enhance performance of work area.
  • Excellent analytical skills
  • Excellent communication skills
  • Project management certification / Black belt will be an added advantage
  • Fluent in English with excellent written and verbal communication skills
  • Experience user of the Microsoft Office (Word, Excel, PowerPoint), PowerBi would be an advantage
  • Experience of working under dynamic and uncertain business conditions
  • Experience leading projects, past business process owner experience will be a plus
  • Past and proven customer experience
  • Strategic Leadership
  • Customer focus
  • Communication / listening
  • Business innovation
  • Analytical thinking
  • Forward thinking
  • Adaptability
  • Business judgment
  • Focus on results
  • Teamwork
  • Inspires & empowers
  • Building trust
  • Drives Change and Innovation

Work Location:

  • Bangalore

Travel:

  • Up to two travels a year to Montreal

Employment Type:

  • Full-time
  • Required to work in EST shift
  • Hybrid Role (3 Days in Office)

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Organisation: 
Raytheon Technologies