Operations Manager Project Management Select/Virtual US
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
Responsibilities:
The Field Manager of the Comprehensive Project Management Team will lead a team of (8 +) Comprehensive Project Manager members to achieve defined performance metrics.
Knowledge in the insurance industry and/or collectible genres, as evidenced by education and career experience in a field such as insurance, interior design, art conservation, exhibition or curatorship, antiques, couture fashion or other fine articles of personal property.
This person must be extremely detail-oriented and possess excellent problem solving and leadership skills.
Provide team members with regular recognition and feedback based on performance metrics
Manage the team to achieve Field Operations success metrics of Quality, Cycle time & Accuracy
Monitor capacity, cycle time, goals and objectives for the team
Oversee, train and support the onboarding of new Project Managers
The successful candidate will exemplify professionalism, have excellent communication skills, strong organizational skills and familiarity with the high-net-worth realm of claims.
Qualifications:
5+ years of claims experience in the insurance industry or relevant leadership work in adjacent fields.
Experience working in the insurance industry or around a high-end property industry such as interior design, fine arts, antiques, high end furniture, fine textiles and rugs, and designer or couture closing and/or equivalent education in the relevant areas.
Excellent customer service skills.
Top of the line organizational skills.
Strong attention to detail, with knowledge of insurance policies and claims practices.
Extremely detail and execution oriented with problem solving and leadership skills.
Professional customer service focused demeanor and excellent communication skills.
Ability to manage day-to-day operations of a team of remote employees based within your region.
Ability to assess a claim situation and define a services approach which meets the needs of the customer.
Excellent written and verbal communication skills.
Bachelor’s degree required.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.