Job Title: Account Compliance Specialist
Location: Westlake/Remote
Position Type: Full-time
Reports To: Kerry Ramirez, Current Director Key Accounts/Compliance
About Us: Solera Holdings is a leading provider of software solutions for the automotive aftermarket industry. We specialize in offering innovative, subscription-based tools and services to help businesses streamline operations, enhance customer experience, and drive profitability. As we continue to grow, we are looking for a detail-oriented and proactive Account Compliance Specialist to join our team and help ensure the integrity of our subscription-based accounts.
Job Summary: The Account Compliance Specialist will be responsible for detecting and addressing illegal and unauthorized internet provider usage on subscription-based accounts. This role involves resetting accounts, issuing temporary credentials, communicating with both legitimate customers and unauthorized users, and re-contracting and upselling the affected accounts. Additionally, the specialist will monitor online platforms for illegal sales of the company's software and work with authorities to report and resolve such violations. The ideal candidate will possess strong communication skills, the ability to work collaboratively within a team, and proficiency in Microsoft Office products.
Key Responsibilities:
Account Monitoring & Detection:
Identify and investigate unauthorized access or usage of subscription accounts, set limits on the account, particularly focusing on illegal or fraudulent use by unauthorized internet providers.
Account Management:
Reset compromised accounts and issue new temporary credentials to ensure customers’ access is restored securely.
Recontract and update account details as needed after the issue is resolved. Convert unauthorized users into new accounts using our Compliance sales model.
Customer & Unauthorized User Communication:
Proactively reach out to legitimate customers and explain the situation regarding the unauthorized use.
Communicate with unauthorized users to inform them of their violation and direct them to cease their access.
Online Monitoring & Reporting:
Conduct regular checks on online marketplaces and forums for illegal sales of the company’s software.
Collect evidence of illegal distribution and report findings to appropriate authorities, including law enforcement and legal teams.
Collaboration & Team Support:
Work closely with the customer service and technical teams to resolve account issues and ensure customer satisfaction.
Support the compliance team with ongoing investigations and report escalations.
Documentation & Record Keeping:
Maintain detailed records of investigations, actions taken, and outcomes related to account compliance issues.
Ensure all actions are compliant with company policies and legal requirements.
Skills & Qualifications:
Education & Experience:
Bachelor’s degree in business, Information Technology, or a related field preferred
Minimum of 2 years of experience in account management, compliance, or a similar role, ideally within the software or automotive aftermarket industries.
Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required.
Experience using our sales of subscription management or CRM software is a plus.
Working knowledge of the internet and basic IT/account limit setting a plus.
Communication Skills:
Strong written and verbal communication skills with the ability to articulate complex issues clearly and professionally to both customers and unauthorized users.
Experience in conflict resolution and customer service is an advantage.
Analytical Abilities:
Detail-oriented with strong problem-solving skills.
Ability to conduct investigations and analyze data to identify trends in illegal or unauthorized account usage.
Monitor market trends, attend trade shows, and communicate future compliance needs to management.
Legal & Compliance Knowledge:
Understanding of basic internet security practices and compliance regulations in the software industry.
Experience with reporting illegal online activities to authorities is a plus.
Key Competencies:
Ability to work independently and as part of a collaborative team.
Strong attention to detail and commitment to ensuring the integrity of subscription-based services.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Professional demeanor and discretion when dealing with sensitive customer information and compliance issues.
Why Join Us?
Be part of a fast-growing company in a dynamic and exciting industry.
Work in a supportive, team-oriented environment that encourages professional growth.
Competitive salary and benefits package.
Opportunities for career advancement as the company continues to expand.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.