IT Support Consultant

Show job

Job Description:

Responsibilities - your mission:

With the foundation of Airbus Aerostructures in 2022 the users are faced with two different IT environments. Until a harmonization takes place (in 2025), the users need guidance on how to obtain access to the different systems, as this is partially off-standard. Your role will be to act as a navigator for these users to help them to get access:

 

  • Provide end-user support for application access (“Level 0.5”)

    • Address “How do I” questions from users by referring to the End user guide & supporting when needed

    • Monitor and reply in Q&A Chat groups

    • Perform regular Q&A sessions with users (bi-weekly)

    • Provide troubleshooting

    • Be focal point for batch-processing of multiple users

 

  • Be focal point for key users and supplier coordinators for batch processing (multiple users) 

  • Create, monitor & present KPIs for access management tickets

  • Monitor stray tickets and unresolvable tickets, identify process gaps and provide su gestions to improve 1st or 2nd level services

  • Improve documentation and guidelines for access management

  • Write and/or improve knowledge base articles

  • Perform risk & opportunity management related to access management and provide guidance for a risk-based approach on authorizations

  • Support audits on existing solutions and be proactive on challenges and corrections to bring upon.

Requirements - our ideal candidate will have:

  • Experience in IT-Support processes

  • Experience with UEA process

  • Team & communication skills

  • Business fluent English (German desirable)

  • Knowledge in COBIT and ITIL

  • Experience in MS Office and G Suite 

Benefits - what’s in it for you:

  • Diverse career opportunities within Airbus European core countries or in other regions around the world.

  • A hybrid working model, allowing you to combine onsite and offsite work.

  • A modern office, well connected to public transportation.

  • A motivated and fun crew to grow and build and shape the GBS together.

  • An intense and exciting onboarding experience.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Portugal SA

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Organisation: 
Airbus