Date Posted:
2023-11-29
Country:
Saudi Arabia
Location:
SAU02113: Raymes Compound, 7040 Kahlil Al Azdi Street, Al Zahra District, Jeddah, 02, 23522-6943, Saudi Arabia
Position Role Type:
Unspecified
About Us:
At Raytheon Missiles & Defense, you have the opportunity to try new things and make a bigger difference across a broader end-to-end solution, a richer technology and product set, an expanded range of disciplines, a growing global footprint and a more diverse team of colleagues and customers.
Job Summary:
We are currently seeking an intelligent and proactive Information Technology Analyst who is ready to advance their career and contribute to service delivery and customer excellence at our office locations in Saudi Arabia. This role encompasses providing support not just at our Riyadh office but also to employees across all our sites throughout the country. Working closely with your supervisor and other DT team members, you will play a pivotal role in driving positive changes within our Workplace Services Team.
By joining our team, you will benefit from the support of a local team as well as access to global expertise. We are dedicated to your professional growth and offer a tailored development program to ensure your success in this role. This is an excellent opportunity to make a significant impact and contribute to our mission of delivering exceptional IT services while providing excellent customer experiences. Join us on this exciting journey and help shape the future of our service delivery in Saudi Arabia.
Responsibilities to Anticipate:
- Address the day-to-day IT support needs of end users by providing exceptional support for incident, service request, and problem management.
- Attend to end user requests through various channels such as phone, walk-ups, and online ticketing systems.
- Configure, deploy, and relocate desktops, laptops, printers, and any other related devices.
- Ensures optimal performance of the local area network (LAN) and workstations.
- Identify, troubleshoot, resolve, and document end-user system issues requests.
- Open and follow up with tech support from global DT team.
- Identifies problems and provides guidance to clients on corrective steps.
- Writes and maintains documentation to enhance client references.
- Enhances system performance by solving problems and recommending effective changes.
- Qualifications You Must Have:
- University degree in computer science, Information Technology, or a related field.and less than 2 years prior
relevant experience. - Excellent collaboration skills and ability to work across diverse organizations and teams.
- Proficient in Arabic and English (both written and oral); must be able to communicate effectively with all levels of management via email, telephone, and in person.
- Demonstrated analytic expertise – to include ability to think critically and logically in a dynamic, high-pressure, fast-paced environment.
- Understanding of systems integrations for applications
Qualifications We Value:
- Display exceptional communication and presentation skills with a willingness to learn and provide an innovative approach.
- Analytical and problem-solving skills to effectively troubleshoot and diagnose issues.
- Strong time management skills to provide timely updates and fixes within promised time frames.
- Excellent customer service skills to interact professionally and positively with employees and coworkers.
- Analyze service data and evaluate results to choose the best resolutions to customer service challenges.
This position requires a Saudi national who is eligible to obtain any required Export Authorization.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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