Answer all inbound calls to the Customer Service Centre within KPI
Ensure all warranty items are issued to correct suppliers within reasonable timescales.
An opportunity has arisen to join our team as a Fleet Service Advisor. Working within our Marshall Fleet Solutions (MFS) department.
You will be working under the guidance of the Call Centre Manager and Fleet Service Supervisors, the main aim of a fleet service advisor is to provide excellent customer service.
Your responsibilities' for this role:
- Answer all inbound calls to the Customer Service Centre within KPI
- Ensure all warranty items are issued to correct suppliers within reasonable timescales.
- Responsible for the movements of broken down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
- Chase Suppliers on the timely completion of jobs, keeping VOR within KPI.
- Update notes on system to reflect status of jobs and log any calls received to and from customers. Keep customer informed at all time of status of repair of vehicle and adhere to any queries from the customer in a timely manner.
What we can offer you:
- 25 days holiday increasing with service
- Pension contributions up to 6%
- Extensive flexible benefit program including Cycle to Work
- Life assurance at 2x basic salary
- Paid volunteering leave
- Access to industry leading wellbeing resources and tools
This position is offered as a 4on/ 4off shift rotation, working 12pm to 12am
Marshall Group is an Equal Opportunity Employer
Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here.