Date Posted:
2023-08-25
Country:
United States of America
Location:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Position Role Type:
Hybrid
Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire, and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
Job Summary:
Position in the PW1500G/PW1900G Customer Technical Service (CTS) group for a Customer Technical Service Engineer (P2). This assignment offers interesting and exciting insight of the technical support to our airline customers, engine shops and airframers. Job requires flexibility and adaptability to changing requirements and ability to multitask across several engine disciplines and across several Geared Turbo Fan (GTF) engine models.
Key Responsibilities:
- The PW1500G/1900G Customer Service Engineer will focus on specific task requirements as follows:
- Interface with commercial airline operators, worldwide Pratt & Whitney Field Service Representatives, and airframe companies (Airbus/A220, Embraer/E190/E195) by developing and providing design, operation, maintenance, and technical data. This includes participation in Engineering Change Product Change & Incorporation Review (PCIR), Configuration Control Board (CCB), Integrated Program Management Team (IPMT), Component Integrated Product Team (CIPT), and Systems Integrated Product Team (SIPT) processes.
- Work directly with airline customers and Maintenance, Repair and Overhaul (MRO) engine shops around the world that operate PW1000G powered aircraft. Provide guidance and recommendations regarding on wing and off wing operational troubleshooting and problem resolution, service bulletin retrofit activities and engine manual interpretation. Other activities include participation in airline customer meetings, conferences, customer council calls as well as releasing All Operator Communication wires and Service Information Reports.
- Initiate technical data development of Engineering Authorization (EA), Special Instructions and other documents for on wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM), Engine Manual (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guide (MPG) in support of A220/PW1500G and E190/195/PW1900G airline customers. In addition, provide technical support, work scope development and investigative services to MRO engine shops and repair centers around the world.
- Interface with the following organizations to ensure clear, accurate and timely data development of engine inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), Customer Service/Client Managers, MRO/Engine Overhaul organizations, Standard Practices, GTF CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.
- Provide technical support to Embraer/E190/E195 and Airbus A220 flight test programs, interface with Pratt & Whitney Product Safety, Certification & Validation (PSCV) as well as airframer teams regarding the modification, inspection, and maintenance of the flight test compliance engines. Ensure all technical data procedures are available; provide authorizing documentation and technical guidance as necessary.
Basic Requirements:
- Bachelor’s Degree from ABET (Accreditation Board for Engineering and Technology) in Mechanical, Aerospace, or Manufacturing Engineering.
- 2+ years of Engineering experience or advanced degree with no experience.
- U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Preferred Qualifications:
- We value excellent written and verbal communication skills as well as good interpersonal and team player qualities. On the job training as well as formal Pratt & Whitney Customer Service engine maintenance training will be employed.
- Engine test, design, overhaul and/or repair engineering experience or equivalent. General knowledge of gas turbine engines and experience with airline customers also favorable.
What is my role type?
In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:
- Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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