Location(s): Smyrna, TN
Job Schedule: Hybrid
Degree Level: Bachelors Degree
Sponsorship: Not Available
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.
Learn more about Nissan’s future here: https://www.youtube.com/watch?v=EDJ3GVA1QRw
We are currently looking for an Engineer 3, Total Connected Services to join our team in Smyrna, TN.
A Day in the Life:
The FQI Team is responsible for identifying, investigating, analyzing, and reporting field issues related to the overall customer experience with our vehicles. The Engineer’s core responsibilities will be to monitor field data sources, establish action plans for incident investigations, analyze the information collected, assign the issue to the appropriate group(s) for resolution, and track corrective action activities to drive quality improvement. This is accomplished by means of both hands-on vehicle level evaluations and data mining from multiple channels for market trends and tendencies to assist with prioritization in improving the Customer’s experience with our products.
Job Responsibilities:
- Identify engineering issues impacting warranty, durability, customer satisfaction, safety, or regulatory compliance by analyzing various data sources and monitoring trends from the field.
- Establish priority and action plans for incident investigations.
- Investigate incidents via warranty claim analysis, customer survey analysis, part collection and testing, or vehicle-level investigations.
- Communicate product issues to management and responsible group(s) for countermeasure development.
- Represent the Voice of Customers with stakeholders across the organization, continually driving quality improvement and customer satisfaction.
- Track countermeasure implementation and report progress.
- Coordinate efficient investigation of multi-system, complex incidents by analyzing available data, establishing survey plans, collecting dealer information, and collecting and testing incident parts for preparation of Technical Reports.
- Prepare professional level analysis summaries that can be used for cross-functional management and/or Executive team report outs.
- Assist with the preparation of Technical Service Bulletins for dealers and provide technical assistance to field staff as required.
- Participating in Gemba activities to enhance issue understanding as appropriate via Dealer visits, plant reviews and supplier process audits.
Who We’re Looking for:
Job Knowledge and Skill:
- Broad familiarity with general troubleshooting principles.
- Ability to analyze complex technical problems. Formal quality engineering and problem-solving training is preferred.
- Strong project management skills, with an emphasis on effective communication and presentation abilities to drive value creation.
- Advanced knowledge of spreadsheet data analysis (graphs, pivot tables, etc.), presentation, word processing, and other applications.
- Continuous learning mindset and the aptitude to quickly adapt to the needs arising from rapidly evolving technologies and market conditions.
- Self-motivated and internally driven candidates who can thrive in a OneTeam oriented organization.
- “Can do attitude” with the ability to identify opportunities in the face of adversity.
- Flexibility to interact with global stakeholders, potentially during non-standard hours.
Experience:
- A minimum of 3 years’ related professional experience with a broad knowledge of automotive design, development, production processes, and vehicle system troubleshooting.
- Specific electrical, ADAS, and restraints experience preferred.
Education:
- Bachelor’s degree in an engineering discipline required. Consideration given to relevant work experience, equivalent related college or technical courses, seminars and in-house classroom training.
Travel: This role requires travel up to 25% of the time for the purposes of reviewing vehicles in market settings and coordination with external stakeholders.
Ability to perform work onsite at our Field Quality Center in Smyrna, TN.
Must be a US Citizen or Permanent Resident.
What You’ll Look Forward to as an Engineer 3, Total Connected Services at Nissan:
Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.
Autonomy and Impact: You’ll have real autonomy to drive changes in the business and the opportunity to develop and expand your skills. From day one you’ll have responsibility to tackle problems and use your unique problem-solving approach with support from your team to solve challenges across our organization.
Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). https://publications.livewellatnissan.com/wp-content/uploads/Nissan-2024-RecruitmentOverview.pdf
The Nissan Way sets our company way of doing things, with the values underpinning how we can work together to achieve success. Explore more here: https://www.nissan-global.com/EN/COMPANY/LIFE_AT_NISSAN/
Fuel your career with innovation and purpose by joining Nissan, a company dedicated to enriching other’s lives.
Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.
It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Smyrna Tennessee United States of America