Customer Service Representative (Onsite)

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Date Posted:

2023-11-06

Country:

United States of America

Location:

HKS31: US041-Lenexa, KS 15701 W 95th Street , Lenexa, KS, 66219 USA

Position Role Type:

OnsiteThis position is for a professional in Customer Service, who works under general supervision in responding to customer calls.  Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations further update of procedures to improve Customer Service processes. Escalates complex issues to management.

Primary Responsibilities:

  • Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
  • Uses organization and product knowledge to address more difficult inquiries and provide follow up.
  • Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed.
  • Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.
  • Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
  • Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
  • May promote various products/services to ensure business targets are met.
  • May provide after-sales support for various client contracts.
  • Performs duties related to overall customer service.
  • Provides support to sales team with regard to customer concerns.
  • Coordinates with sales reps to identify inside sales opportunities.
  • Serves as customer interface on product status and delivery.
  • May manage or work in call center for customer support.
  • Maintains knowledge of RTX organization and products to provide the appropriate information and support to customers.
  • Consistently documents customer service needs to identify patterns and maintain quality.

Basic Qualifications

Preferred Qualifications:

  • Previous Customer Service experience
  • MRP experience
  • Knowledge and use of Excel and Office 365 applications
  • Self-Starter, continually self-educating to better their knowledge of the products and the process
  • Strong sense of urgency and ability to prioritize competing tasks

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions

for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

· Be on a career break of one or more year at time of application

· Have prior experience in functional area of interest

· Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

· Medical, dental, and vision insurance

· Three weeks of vacation for newly hired employees

· Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

· Tuition reimbursement program

· Student Loan Repayment Program

· Life insurance and disability coverage

· Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

· Birth, adoption, parental leave benefits

· Ovia Health, fertility, and family planning

· Adoption Assistance

· Autism Benefit

· Employee Assistance Plan, including up to 10 free counseling sessions

· Healthy You Incentives, wellness rewards program

· Doctor on Demand, virtual doctor visits

· Bright Horizons, child and elder care services

· Teladoc Medical Experts, second opinion program

·  And more! 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Employee Referral Eligible

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Organisation: 
Raytheon Technologies