Date Posted:
2023-09-25
Country:
United States of America
Location:
PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA
Position Role Type:
Hybrid
Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
Pratt & Whitney is seeking a Customer Fleet Specialist (CFS) to support the Americas Region. The CFS will work closely with Customer Fleet Directors (CFD) and Customer Focus Teams (CFT) to drive customer satisfaction by managing issues the customer may experience operating and maintaining P&W products. Duties will include technical and business realms and will involve direct interface with the airline customer.
Technical duties will entail supporting the CFD and the FSRs (Field Service Representatives) in the following areas:
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Developing and maintaining shop visit forecasts for customer specific P&W powered fleets.
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Working with the customer, P&W, the airframers and other related organizations to develop and execute fleet management plans aimed at resolving fleet technical issues. Assisting in communicating plans and coordinating resources required to mitigate operational disruptions and AOG’s.
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Proactively managing emerging fleet technical issues.
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Preparation of technical presentations.
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Special “stretch” projects.
Business related duties include supporting CFD and Sales Director in the following areas:
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Managing the customer relationship to ensure seamless service, measuring customer satisfaction using formal and informal customer feedback. Driving internal organizations’ action plans, and continuously monitoring and providing customer input to address and resolve customer issues.
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Working closely with P&W Engine Services in the management of Fleet Management Plans (FMPs) and other long-term agreements.
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Working with customer, PW Sales and internal organizations to develop support proposals to address non-contractual concessionary claims.
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Identifying and communicating sales and service opportunities to appropriate business unit and / or sales directors.
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Direct engagement with CBO Culture Council, weekly CFD meeting, Field Rep Council and other CBO-related forums.
Basic Qualifications:
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Bachelor's Degree and 5 years’ experience in an aerospace business in a customer focused role.
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Strong interpersonal skills to successfully interact with a wide range of stakeholders on a daily basis to support both internal Pratt & Whitney shop customers as well as external customers.
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Ability to manage shifting priorities in a timely manner.
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U.S. Person or eligible to obtain necessary export authorizations required.
Preferred Qualifications:
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Solid understanding of commercial engine business, as is knowledge of commercial turbofan design, development, operation or overhaul / repair.
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Ability to have influence across the organization as related to customer needs and priorities.
What is my role type?
In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
Must be authorized to work in the U.S. without sponsorship now or in the future. RTX Corporate will not offer sponsorship for this position.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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