Associate Customer Support Specialist

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Associate Customer Support Specialist

Company:

Boeing Distribution, Inc.

Job ID:

00000425186

Date Posted:

2024-05-20

Location:

USA - Dallas, TX

Job Description Qualifications:

Boeing Global Services (BGS) is looking for a Associate Customer Support Specialist (Level 2) to support the Rolls Royce publications and Customer Care Center team based out of Dallas, TX to support our Boeing Distribution Channel.

You will be communicating with both Internal and External customers. This position may have additional and/or other responsibilities that is customer support related in the future.

Position Responsibilities:

  • Retrieve, research and resolve specific customer emails and Service Requests

  • Prepare and ship customer orders for Rolls-Royce publications needed in physical format (i.e. USB, CD, Paper)

  • Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts.

  • Manage multiple orders and research lists for specific customers

  • Research and analyze data to identify trends/issues regarding specific customers.

  • Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations.

  • Customer Care responsibilities assist with the processing of returns and all credits/debit memo generating, price discrepancies, freight credits, over shipments and short shipments, etc. Will work closely with the CSR & Sales Channels at a Global level to provide this support.

  • Processes material returned from customers.

  • Handles discrepancies/Requests sent by customers directly which is managed out of Sales Force Service Cloud or Phone Queue.

  • Handle all discrepancies/requests throughout from start which include performing thorough investigation, communicating or following-up with various related parties (internal and external), finding out root causes of problems, and then adopting corrective actions to closure of respective issues with solutions provided to customers

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options.  This is at the hiring team’s discretion and could potentially change in the future.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills / Experience):

  • 3 + years of experience in customer support

  • 3 + years of experience with Supply Chain Support

  • Familiar with ERP systems, such as SAP

  • 3 + years of experience in public cloud solutions or services

  • 3 + years of experience working with DS&A business systems (Oracle, Sales Force, Spotfire, Informatica

  • Ability to work flexible hours, overtime, and occasional weekends when necessary

Preferred Qualifications (Desired Skills / Experience):

  • Proficient in Microsoft Office Tools

  • 3+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 3 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+1 years' related work experience , 7 years' related work experience, etc.).

Relocation: 

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift.  Must be available to work flexible shift as needed: Monday – Friday 8am – 5pm, 9am – 6pm or 10am – 7pm as needed. Overtime, and occasional weekends when necessary.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the information shown below is a general guideline only.  Pay is based upon candidate experience and qualifications, as well as market and business considerations

Summary pay range: $68,000- $92,000 

Applications for this position will be accepted through 5/27/2024.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

No relocation available

Export Control Requirement:

Not an export control position

Safety Sensitive:

This is not a safety sensitive position

Contingent Upon Award Program

This position is not contingent upon program award

Experience Level:

Individual Contributor - 2

Job Type:

Regular

Job Code:

GCB5I2 (GCC)

Equal Employment Opportunity:

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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    Organisation: 
    Boeing