Date Posted:
2023-11-07
Country:
United States of America
Location:
HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USA
Position Role Type:
Onsite
The Collins Aerospace Business Aviation Services (BAS) Global Customer Experience organization is looking for an experienced and broadly developed professional with strong technical writing skills and extensive knowledge of flight deck connectivity datalink services to join our diverse team. You will be part of a larger aircraft connectivity support team, but we do expect that you will work independently and with limited oversight. This role is located at the Annapolis, MD office with the occasional travel for in-person customer engagement.
This role will also support the larger business by analyzing metrics and designing reports to help drive critical business decisions. In this capacity, you will be working with and submitting reports to relevant business and product leaders based on several factors surrounding the support of the business and its customers.
This role is eligible for relocation.
Responsibilities:
- Supporting and directing all work aspects of the Airline Modifiable Interface (AMI/AOC) software to include development, procurement and media creation, purchasing, shipping, Import/Export classification and storage in coordination with OEMs, vendors, customers, product, and engineering teams.
- Technical documentation library management, document creation, classification, and storage.
- ServiceNow or other work ticketing tool case creation, management, and reporting.
- Customer/Vendor Online Portal management of software, documents, and site updates.
- Business unit quality statistics analyzation and reporting.
- Other related projects as assigned by the manager.
Qualifications:
- Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience
- Flight deck connectivity products experience: including Data Management Unit
- (DMU) configuration procedures and/or flight deck Flight Management System (FMS) functionality.
- Business aviation industry experience: aircraft OEM airframes and knowledge of current equipment utilized for aircraft communications (SATCOM, VHF, DATALINK).
- Demonstrated ability to manage time and prioritize projects using current tools to meet deadlines.
Preferred Qualifications:
- Business aviation experience and/or knowledge of VHF and satellite networks such as Iridium, Inmarsat, and Viasat are highly desired.
- Strong technical written and professional verbal communication skills.
- Excellent analytical and critical thinking skills to help solve business problems and make decisions.
- Experience working across a highly matrixed organization, connecting multiple functional teams.
- General knowledge of business operations, objectives, strategies, process, and information flow.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions
for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.
#reempowerprogram
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX
Minimum Program Qualifications
· Be on a career break of one or more year at time of application
· Have prior experience in functional area of interest
· Have interest in returning in either a full-time or part-time position
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
Some of our competitive benefits package includes:
· Medical, dental, and vision insurance
· Three weeks of vacation for newly hired employees
· Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
· Tuition reimbursement program
· Student Loan Repayment Program
· Life insurance and disability coverage
· Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
· Birth, adoption, parental leave benefits
· Ovia Health, fertility, and family planning
· Adoption Assistance
· Autism Benefit
· Employee Assistance Plan, including up to 10 free counseling sessions
· Healthy You Incentives, wellness rewards program
· Doctor on Demand, virtual doctor visits
· Bright Horizons, child and elder care services
· Teladoc Medical Experts, second opinion program
· And more!
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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