Airports Systems Delivery Engineer (Hybrid)

Date Posted:

2023-10-24

Country:

United States of America

Location:

HOK32: Tulsa, OK (IMS INC) 6120 South Yale, Suite 200 , Tulsa, OK, 74136 USA

Position Role Type:

Hybrid

This role is responsible for providing strong focus on customer service. This role will perform and/or support mission critical deployment work remotely or at customer sites within the Airports System Delivery Team. 

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.
 
Primary Responsibilities:

• Deploy full spectrum of Collins Aerospace Airports common use systems and products — at some of the worlds’ most prestigious airports within North America.

• Install, update, and test new and existing airline and airport applications, configure common use workstations and peripherals. Install third party software products and integrate them into Collins Aerospace Airports common use and system integration products.

• Participate in deployment activities required for airports in North America (and in other regions If needed) – Travel to customer sites, perform site surveys, interface with local technical personnel, and perform installation activities.

• Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

• Adhere to installation instructions and guidelines and use industry best practices in order to deliver the best quality service. Use the appropriate tools and equipment to perform the installation, intervention, and problem solutions in accordance with System Delivery guidelines and instructions where provided.

• Follow established policies and procedures in analyzing situations or data from which answers can be readily obtained.

• Provide best practices for day to day operations, performance analysis, tuning and capacity planning for products deployed and suggest and implement performance improvements when necessary.

• Proactively detect problems, report and escalate the problems to next level of support when they can’t be resolved in timely manner. Interface with on-site maintenance personnel, provide 3nd level supports where needed in order to meet the Service Level Agreements (SLA).

• Frequently interact with customers and coordinate with Airlines and Airport Authorities at airports regarding technical requirements, configurations and testing of airline and airport applications. Commission and hand over systems components and enhancements to customer representatives. Assist in design reviews and procurement

• Involves in all aspects of intra-Airports technical discussions involving technical problems at sites.

• Closely liaisons with the project management organization, account management, customer support and sales team for technical exchange of information and planning of operations.

• Maintain knowledge of existing and future products and requirements and industry trends within Airports domain.

• Works with 1st and 2nd level technical support and development teams and other cross departments to assist resolving engineering issues/problems. Actively addresses performance issues and risks.

Basic Qualifications:

• Bachelor’s degree and 3 years of relevant experience OR  In absence of a degree, 7 years of relevant experience is required

• Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position

• One year of experience in the implementation, administration, and troubleshooting of Microsoft Windows Server 2012/2019 and Windows 10 Operating System in both virtual and physical environments

• One year of experience in implementation and troubleshooting of enterprise networks

• One year of experience in TCP/IP, Layer 2 and 3 switching/routing, Cisco IOS, IP address provisioning, VLAN allocation and management, LAN and WAN environments, HSRP, DNS, DHCP

• Must have Current passport or have passport renewal in process. 

Preferred Qualifications:

• Knowledge of wide variety of airport innovational products and services such biometrics facial recognition technologies, artificial intelligence, queue management systems.

• Familiarity with IATA CUPPS and CUSS specifications

• Familiarity with Cloud computing concepts, cloud technologies and service models.

• Electrical Skills (Evidenced with appropriate qualifications)

• Conveyor or Control Systems skills

• Knowledge of computing hardware and networking

• Weigh-scale system knowledge

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Connected Aviation Solutions:

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

#reempowerprogram

This role is also eligible for the Re-Empower Program.  The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.  Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience.  Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

• Be on a career break of one or more year at time of application

• Have prior experience in functional area of interest

• Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.
 

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance         

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

•  And more! 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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