Airline Operational Safety Support Representative
Company:
BIC - United Arab Emirates
Job ID:
00000424983
Date Posted:
2024-05-22
Location:
ARE - Dubai, United Arab Emirates
Job Description Qualifications:
Airline Operational Safety Support Representative
Dubai, UAE
Job Description Summary:
This Field Service Representative position is part of the Airline Operational Safety Support (AOSS) organization based in Seal Beach, California with team members from different regions around the world. This team applies an interdisciplinary, collaborative approach to plan, design, develop and implement safety and compliance system solutions with commercial airline customers. The selected applicant supports customer aircraft engineering, aircraft maintenance and airline operational needs to define and coordinate system improvements that are compatible with airline approved internal documentation and industry best practices.
The person in this role performs various analyses to optimize total system of systems and/or system architecture. Leads and develops the planning, organization, implementation and monitoring of airline procedures and management processes.
Responsibilities include analysis of management tools, operational risks, potential compliance issues, safety opportunities and technology readiness assessment processes. Develops and maintains functional partnerships with internal stakeholders, and ensures appropriate airline and Boeing stakeholder communications.
Job Description Qualifications:
The Boeing Company is seeking a candidate to join the Field Service Airline Operational Safety Support team based in Dubai UAE.
The selected applicant has a requirement for travel to worldwide airline customer locations with associated short-term assignment benefits. Time away from home base of 80% or greater may be required.
Roles / Responsibilities:
- Present professional image in representing the Boeing Company to airline customers
- As part of the Safety Management System, the Airline Operational Safety Support (AOSS) team will travel on site to work directly with our airline partners to support and advise on maintenance and engineering operations.
- Maintain engagement standards, coordinate activities with internal groups and customer to maintain operations compliant with international industry and Boeing safety standards.
- Primary focal point for all items related to Operational Safety work that covers airline engineering and maintenance operations.
- Work closely with other AOSS functions and Field Service Representatives around the world.
- Requires the ability to communicate effectively with all levels of management and customers.
- Support airline personnel and leadership to mitigate identified gaps, bring to standard and interact with airline maintenance and engineering personnel to evaluate operator performance.
- Will be sent on multiple/continuous international assignments ranging from 30 to180 days.
- Much of the work performed in the Boeing Commercial Airline Safety Support operation will require travel to international sites. This position requires all candidates to pass post transfer background screenings to apply for work visa’s in an assignment to an international host country. If clearances cannot be granted from the requisite international post transfer background screenings to apply for work visa’s in an assignment to an international host country, the result may be reassignment, reclassification or termination of employment.
- Must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires.
- Requires the ability to obtain a valid passport and be able to support local and international Travel of 80%.
- While back at home base, team members will share findings, prepare reports for senior executive and sales leadership and work virtually with airline operators to prepare for future evaluations.
- Recent experience in aircraft Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Prior customer support experience desired.
- The selected candidate may also support EIS (Entry into Service) efforts which may support 737MAX, 767, 777 or 787; model experience on all or either is preferred.
- Ability/willingness/commitment to do the work in preparation for and resulting from the maintenance evaluation and support activities.
- Develops and implements recommendations to improve operational performance, quality and safety. Assist in maintaining criteria of evaluation checklists as well as airline data.
- Track deployment of engagements and support team, and manage rotational pool of evaluators.
- Develop and maintain strategic support plans.
- Analyze existing data to plan and execute operator support engagements.
- Interface with all Boeing stakeholders, including executive leadership and ensuring full coordination as appropriate.
- Continuously incorporate lessons learned into AOSS processes.
Basic Qualifications (Required Skills/Experience):
- Bachelor's Degree or higher from an accredited course of study in engineering, computer science, mathematics, physics or chemistry. (Alternatively an FAA Airframe and Powerplant license or EASA/GCAA/CAAC B1/B2 license or international equivalent is accepted)
- 8+ years of experience or education directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Safety Management, Parts/Supply Chain, Quality Assurance, MRO operations, etc...)
- Flexibility to work varying hours, support evening and early morning customer teleconference and be available by phone 24/7 as needed
- Be able to travel 80% internationally as required, with likely travel to remote and challenging environments
- English fluency (verbal and written) is required.
Preferred Qualifications (Desired Skills/Experience):
- Background in airline engineering, maintenance planning, material, quality, maintenance control, line/base maintenance and/or flight ops Working knowledge of Airline Operations (i.e., Maintenance Control Center, Line Maintenance, Engineering, Planning, Parts, or Quality Assurance. etc.)
- Commercial pilot experience or flight operations background
- Experience working with remote teams
- Familiarity with SMS/QMS processes
- Experience building and presenting plans or recommendations to airline customers and executive leadership
- Familiarity and comfort working in an airport environment and observing safety requirements
- Excellent communication skills -- must be able to communicate with airline personnel (ability to listen and capture data) during the support engagements
- Demonstrated team player
- Proven technical writing and presentation skills (clear and concise)
- Knowledge of basic airline safety practices
- Knowledge of FAA, EASA and/or Local Regulatory standards
- Experience traveling and working abroad and representing Boeing to customers or regulators
- Ability to cross-reference rules among EASA, FAA, ICAO, IOSA, or Local Regulatory Agencies
- Proven ability to create, track and execute program plan
Relocation:
- This position offers one-way relocation based on candidate eligibility.
This requisition is for an international, locally hired position in Dubai, United Arab Emirates. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable UAE law. Employment is subject to the candidate's ability to satisfy all UAE labor and immigration formalities.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.
Relocation:
Relocation is available for eligible candidates, if authorized
Export Control Requirement:
Not an export control position
Safety Sensitive:
This is not a safety sensitive position
Contingent Upon Award Program
This position is not contingent upon program award
Experience Level:
Individual Contributor - 4
Job Type:
Regular
Job Code:
6SGGI4 (G09)