We are people who want to make a difference.
Everything we do starts with people. It’s what makes us different from all other car companies. If you share our belief in the power of people and our passion for human-centric innovation, you will thrive together with brilliant, like-minded colleagues who are committed to making a true difference?
Western Region – Aftersales Market Manager
Job Description
Volvo Car Americas
What We Are Looking For
- The Volvo Western Region is in search of a talented automotive professional with fixed operations experience to help cultivate information and communicate both internally to Volvo teams and Retailers. The Volvo Western Region culture is unique to the automotive industry with a collaborative work environment supports diversity of thought and experience. We are passionate about the Volvo brand and what it stands for leading the industry in sustainability, electrification, and safety. This inclusive team performs individual tasks with pride, but together we accomplish greatness.
A day in the life
- Achieve market parts, accessory, repair order growth and retention objectives
- Analyze data and improve retailer operations through process improvement
- Brand advocate for client satisfaction and achieve service satisfaction (SSI) objectives
- Streamline retailer communications and prioritize urgent action items
- Monitor and manage key business metrics including warranty expense, training, technical workshop requirements, retailer repair order and parts performance metrics
- Increasing market repair order growth and customer retention
- Monitoring and managing warranty expense
- Associate development and leadership
What you will bring to Volvo
- 5+ years experience in retail or wholesale automotive
- Bachelor’s degree (or equivalent experience) in Automotive with a specialty in Fixed Operations
- Strong communication skills – both written and verbal
- Excellent time management skills, including the ability to effectively and efficiently use time to focus on the most impactful activities while challenging those that distract from the identified goal
- Strong analytical skills, attention to detail, a strong work ethic and ability to work as a team and adhere to tight deadlines
SALARY & BENEFITS:
The estimated compensation for this position ranges from $110,000- 125,000 (annually). The rate of pay offered will be dependent upon a range of factors such as a candidate’s relevant skills and experience, education and certifications, and other organizational needs. In addition, there is acomprehensive benefits package including but not limited to: medical, dental, vision, retirement plan with employer contribution and employee lease car program.
Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.