Date Posted:
2023-10-09
Country:
United Kingdom
Location:
GBRARG111: HMNB Clyde, Faslane, Helensburgh, G84 8HL, GBR.
Position Role Type:
Unspecified
Job Title: 3rd Line IT Support Engineer.
Location(s): Based at HMNB Clyde, Faslane, Helensburgh.
Raytheon Technologies is playing a major role in revolutionising the Royal Navy’s training management culture, helping to make the UK Armed Forces more agile and adaptable than ever, and giving them the confidence to tackle future challenges. In partnership with Capita, Elbit systems UK, and Fujitsu, will ensure the Royal Navy offers best-in-class training to servicemen and women.
We will accelerate the use of new technology, processes and learning solutions, aligning with the Royal Navy’s transformation agenda, and positioning it to thrive in the 21st century. This new partnership further strengthens Raytheons role as a proven strategic partner to the Ministry of Defence (MoD) and the UK government.
Summary of Role: Raytheon UK is looking for a dynamic, experienced, and high performing senior and Multi-Disciplined Systems Administrator to join the 3rd Line Support Team. Raytheon, along with other similar successful high performing organisations, is executing highly collaborative and complex programmes to deliver specialist services. These services require collaborative working and strong leadership to resolve issues by working jointly with the customer across multiple sites and business areas.
The successful candidate will be working within a team of 3rd Line administrators supporting several sites across the UK. This will include managing changes, applying updates and testing systems to maintain multiple complex services. It is expected that the successful candidate will have extensive system, network and admin experience along with detailed knowledge of the bespoke environments. This is a complex and challenging role that will be highly rewarding.
Main Duties:
- Manage, investigate, resolve, and close Tier 3 technical hardware and software issues.
- Liaise, co-operate, and advise other parts of the team.
- Liaison with contractors and suppliers
- Manage the lifecycle of your incidents and requests.
- prioritising incident responses to ensure that all services are delivered in accordance with contractually agreed service levels and performance indicators.
- Provide regular progress and resolution feedback to users.
- Ensure regular checks and system monitoring are performed on supported systems.
- Identify situations requiring urgent attention and escalate via the appropriate channels.
- Providing Hardware maintenance and IT Support for servers, workstations, and switches.
- Implement, deploy, and maintain COTS software applications.
- Management of Active Directory and group policies
- Building Servers and Windows workstations
- Preparing and executing system scripts.
- Analyse and resolve system hardware defects.
- Provide support to remote sites.
Candidate Requirements:
Essential:
- Eligible to work in the UK and must possess (or be able to obtain) SC level security clearance.
- Full UK driving licence.
- Excellent verbal and written communication skills.
- A knowledge and understanding of ITIL functions, principles, and processes and capable of carrying out best practices against that.
- Demonstrates a commitment to continuing professional development (CPD)
- Previous experience of fault finding, diagnosing repairing, and maintaining IT Systems
- Previous experience of successfully delivering projects and change.
- Experienced in the integration and configuration of COTS software including but not limited to Exchange, MS Office, McAfee EPO.
- Qualified academically or vocationally in relevant IT subject matter.
- Strong Windows system administration experience, covering Windows 7, 10 and Server 2008, 2012, 2016, 2019.
- Experience of backup and antivirus solutions.
- Experience and knowledge of Domain Controllers, Active Directory, and group policies.
- Experience of network infrastructure including switches, cabling, TCP/IP etc.
Desirable:
- Previous experience of applying IT principle in Royal Navy training establishments.
- A clear understanding of the Accreditation and SCIDA processes.
- knowledge of government IT Security requirements including MoD JSPs (440, 640 and 480)
- Relevant Microsoft Certifications.
- ITIL Foundation.
- Experience of deploying and maintaining bespoke I.T products.
About Raytheon:
Raytheon UK is a subsidiary of Raytheon Company. We are a prime contractor and major supplier to the UK Ministry of Defence and have developed strong capabilities in mission systems integration in defence, National & Cyber security and commercial markets. Raytheon UK also designs, develops and manufactures a range of high-technology electronic systems and software solutions at its facilities in Harlow, Glenrothes, Gloucester, Manchester Waddington and Broughton.
Raytheon Career Development:
Raytheon has a wealth of resources available to help you develop your career from the moment you join. Activities range from on-line learning modules to external training and support for taking professional qualifications relevant to your role.
Standard Benefits:
- 25 days holiday + statutory public holidays
- Contributory Pension Scheme
- 3 times salary ‘Life Assurance’
- Flexible Benefits scheme with extensive salary sacrifice schemes.
- Enhanced sick pay scheme.
- Enhanced Family Friendly Policies, including enhanced Maternity & Shared Parental leave.
- 37hr working week (hours may vary depending on role, job requirement or site specifics arrangements)
- Flexible working arrangements can be considered wherever we can (depending on the role) so please enquire or highlight any request to our Recruitment team to explore flexible working possibilities.
Diversity:
Diversity is a core business imperative at Raytheon. We are an equal opportunity employer that promotes inclusiveness and always employs the best professionals for the job. Having a diverse workforce allows Raytheon to draw upon a range of different ideas and experiences which supports growing our business and creates an environment where everyone has an equal opportunity for success. Raytheon UK pro-actively encourages diversity of ideas, thoughts, and networking opportunities and has created Employee Resource Groups (ERGs) including Raytheon Women's Network, YesNet (Young Employees Success Network), Raytheon Reservist Network (RaRe), Raytheon Alliance for Diverse Abilities (RADA) and all work together with our Diversity & Inclusion council, and all Raytheon employees are welcome to participate regardless of their background.
As a proud contributor to the HM Armed Forces, Raytheon UK signed the HM Armed Forces covenant in 2014. Due to the varied activities and support to our Armed Forces & Reservists,
Raytheon UK has since been awarded the prestigious Covenant ‘Gold Award’ Employee Recognition.
Raytheon UK recognise that our people are the critical factor in our success, and we strive to provide a challenging and rewarding careers.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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