Manager, Key Accounts Customer Success / CRM - Remote USA (Central Time Zone Preferred)
The RoleThe Manager, Customer Success – Key Accounts will be responsible for monitoring and escalading the day-to-day operations and requests of a our largest clients to ensure a quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, and timely resolution of requests to exceed or meet established client metrics and Service Level Agreements (SLAs).